Managing Team Conflict
58mIntermediate2023-09-13
Authors
Amy Gallo
Author | Podcast Co-Host | Contributing Editor at Harvard Business Review
Course details
In any group of people, conflict is a natural part of the dynamic. How leaders choose to manage inevitable disagreements can make the difference between a dysfunctional team and a successful one. In this practical course, conflict expert Amy Gallo teaches you how to handle conflict as a people manager. Explore key skills, including: how to create the conditions for healthy conflict, how to coach your team through disagreements, how to manage yourself throughout the process, and how to follow up afterwards. Learn how to keep conversations collaborative and not combative, create psychological safety for your team, preempt future conflicts, encourage your team to repair relationships, and more.
Skills covered
Management SkillsCommunicationProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Does your team have too much conflict or not enough
1. Understanding Your Role in Supporting Healthy Conflict
- 02 - The normal, inevitable tensions on a team
- 03 - Common sources of team conflict
2. Laying the Groundwork for Healthy Conflict
- 04 - Understanding conflict styles
- 05 - Setting norms
- 06 - Avoiding unnecessary conflict
- 07 - Managing your own response
3. Coaching Your Team through Conflict
- 08 - Deciding whether to get involved
- 09 - A four-step tool to coaching conflict - Part 1
- 10 - A four-step tool to coaching conflict - Part 2
- 11 - Keeping the conversation collaborative, not combative
4. Follow-up after a Conflict
- 12 - Encouraging the team to repair relationships
- 13 - Preempting future conflicts
- 14 - Creating psychological safety on your team
Conclusion
- 15 - Managing conflict well is key to team effectiveness