Managing Employee Performance Problems
1h 19mIntermediate2025-03-06
Authors

JoAnn R. Corley
Founder of JCS Business Advisors
Course details
Having a productive, talented workforce is the key to accomplishing your business goals and your vision. Yet there are times when a small number of employees can undermine the success of fellow team members, departments, and company profits. That's why managing employee performance problems is a critical capability for every manager and leader. This course is designed to add knowledge, tactical actions, and communication strategies to your management toolkit, so you can proactively manage employee performance. Leadership coach JoAnn R. Corley explains how to create coaching solutions that work, conduct difficult conversations, make hard decisions, and turn performance management into an ongoing activity in your role as a manager to address and avoid performance problems before they impact your team and the organization.
Learning objectives
Analyze the impact of poor employee performance.
Diagnose and address employee performance problems.
Identify unique performance challenges related to remote, hybrid work, and AI transformation.
Develop effective coaching skills and habits.
Develop processes to manage employee performance over the long term.
Analyze the impact of poor employee performance.
Diagnose and address employee performance problems.
Identify unique performance challenges related to remote, hybrid work, and AI transformation.
Develop effective coaching skills and habits.
Develop processes to manage employee performance over the long term.
Learning objectives
Analyze the impact of poor employee performance.
Diagnose and address employee performance problems.
Identify unique performance challenges related to remote, hybrid work, and AI transformation.
Develop effective coaching skills and habits.
Develop processes to manage employee performance over the long term.
Analyze the impact of poor employee performance.
Diagnose and address employee performance problems.
Identify unique performance challenges related to remote, hybrid work, and AI transformation.
Develop effective coaching skills and habits.
Develop processes to manage employee performance over the long term.
Skills covered
Management SkillsTalent ManagementHuman ResourcesLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - The cost of poor employee performance
1. Employee Performance in Context
- 02 - Defining employee performance problems
- 03 - Cause 1 - Organizational influencers
- 04 - Cause 2 - New organizational challenges
- 05 - Cause 3 - Absence of key leadership roles
- 06 - Cause 4 - Common leadership weaknesses
- 07 - The solution - Effective performance management
2. Successful Performance Management Strategies
- 08 - Qualities of an effective coach
- 09 - Having a coaching mindset
- 10 - Coaching for emotional intelligence
3. Preparing the Coaching Plan
- 11 - Assessing the employee performance problem
- 12 - Crafting a coaching solution
- 13 - Using the science of goal-setting
- 14 - The roadmap approach
4 - Executing the Coaching Process
- 15 - Planning the coaching delivery
- 16 - The coaching conversation using the EASE method
- 17 - Determining coachability and progress
- 18 - Managing a difficult coaching conversation
5. Ensuring Performance Management Success
- 19 - Embed continuous coaching
- 20 - The role of team culture
- 21 - Letting someone go
- 22 - Establishing your go-forward plan