Management: Top Tips

Course details

Learn the top tips to being a great manager. Chris Croft has been conducting leadership training for the last 20 years and in this course provides quick tips on the most essential skills for managers, covering everything from assertiveness and time management to sales and presentation skills. Each video is two minutes or less-short enough to fit into any manager's day. Take the entire course from start to finish or dive straight into the topic you need the most: negotiating purchases and sales, keeping your team motivated and engaged, delivering projects on time and on budget, effectively managing your time, giving great presentations, or becoming a respected leader in your organization or industry. Each tip is designed to help you become a better manager, one simple step at a time..

Learning objectives
Being assertive
Taking responsibility for mistakes
Giving and receiving criticism
Time management
Negotiation
Project management
Sales
Leadership
Holding effective meetings
Giving presentations

Concepts

0. Introduction

01 - Introducing tips for becoming a better manager

1. Leveraging Assertiveness

02 - Introduction
03 - Assertiveness benefits
04 - Using life scripts
05 - Using self-talk
06 - Understanding rights
07 - Understanding responsibility
08 - Taking responsibility for mistakes
09 - Being self-aware
10 - Facing aggression
11 - Taking criticism
12 - Giving criticism
13 - Using the right words
14 - It's never too late to go back

2. Time Management for Managers

15 - Introduction
16 - Your life is time
17 - Foundations of effective time management
18 - Setting effective goals
19 - Personality barriers to effective time usage
20 - Using a master list
21 - Wisely prioritizing
22 - Saying no effectively
23 - Negotiating
24 - Managing email
25 - Dealing with procrastination
26 - Using a jobs list
27 - Using a work diary

3. Project Management

28 - Introduction
29 - Define your project
30 - List tasks
31 - Estimating time and costs
32 - Finding the critical path
33 - Troubleshooting the plan
34 - Using a Gantt chart
35 - Calculating resources
36 - Assessing risks
37 - Monitoring progress
38 - Monitoring cumulative cost
39 - Adjusting your plan
40 - Reviewing after completion

4. Sales

41 - Introduction
42 - Listening and asking questions
43 - Offering compliments
44 - The four types of customers
45 - Identifying needs
46 - Prescribing solutions
47 - Handling objections
48 - Planning for a meeting
49 - The feel, felt, found tool
50 - Closing the sale
51 - Closing the sale later
52 - After the sale
53 - Efficiency systems

5. Leadership

54 - Introduction
55 - Achieving a vision
56 - Vision, systems, and people
57 - Motivating your team
58 - Communicating effectively
59 - Managing different team types
60 - Being fair
61 - Effective weekly meetings
62 - Effective delegation
63 - Understanding your leadership style
64 - Determining freedom
65 - Being decisive
66 - Leading by example

6. Negotiating

67 - Introduction
68 - Learning to ask
69 - Acting as if it's a game
70 - Creating win-win situations
71 - Setting your limit
72 - Understanding their weaknesses
73 - Setting an opening offer
74 - Trading
75 - Going beyond small steps
76 - Going beyond splitting the difference
77 - Avoiding the nibble
78 - The flinch
79 - The vice

7. Presentations

80 - Introduction
81 - Determining your main message
82 - Planning the timing
83 - Having a backup plan
84 - Gaining confidence
85 - Getting off to a great start
86 - Presenting the agenda
87 - Interacting with your audience
88 - Effectively using visuals
89 - Using notes
90 - Overcoming problems
91 - Finishing strong
92 - Keeping it simple

Conclusion

93 - Thank you