Making the Most of a Difficult Design Job
39mBeginner2021-04-01
Authors

Justin Ahrens
Leader of Rule29 Creative Agency
Course details
For as much as you craft your design skills and sharpen your artistic instincts, when you’re on a design job, there’s one key art form you still need to master: the art of communication. Whether you’re a creative leader or designer, you have to work with a variety of clients, all of whom have different expectations, and get them to trust your vision and process. And regardless of your best efforts, sometimes a job just does not go smoothly. In this course, Justin Ahrens teaches how to navigate a difficult design job. He shares stories, common things to avoid, tools, techniques, and processes to help manage and mitigate these troubles as much as possible. He covers how to work with a tough team, ways to reduce stress, and methods for identifying problems—including if you yourself are the problem. Sometimes jobs just go wrong, but with Justin’s tips, you’ll be able to optimize your preparation, attitude, and vision to help you navigate difficulties successfully.
Skills covered
Design BusinessCustomer Service SkillsCustomer ServiceSmall Business and EntrepreneurshipGraphic DesignOne-Off
Concepts
0. Introduction
- 01 - Turn a challenging design project into a success
1. Initial Problems
- 02 - Ensuring a great first impression
- 03 - Preparing for and handling negative feedback
- 04 - Managing emotions
- 05 - Preparing yourself with a positive mindset
2. Communicating Effectively with Difficult Clients
- 06 - Diffusing an angry call or message
- 07 - Keeping your project on track
- 08 - The all important all-hands meeting
3. Evaluating Your Team and Yourself
- 09 - Using assessments to evaluate your team
- 10 - Are you the problem
- 11 - Is this the right job for you
4. Tips to Minimizing Issues through the Process
- 12 - Starting the project off right
- 13 - Maintaining client satisfaction through the end of the project
- 14 - Auditing your efforts
Conclusion
- 15 - Preparing to increase your success