Learning System Center 2016 Service Manager
2h 1mBeginner2018-07-19
Authors
Daniel Lachance
Consultant, Trainer, Author, and Editor at Lachance IT Consulting
Course details
System Center 2016 Service Manager (SM) offers an integrated platform that can help IT administrators and help desk technicians implement, track, and support IT service requests and enterprise incident and problem management. SM provides a centralized repository of corporate IT asset information such as users and computers. With SM, you can configure how incidents, problems, and change requests are handled. In addition, the customizable Self-Service Portal allows IT service request submission and IT resource provisioning by the end user. In this course, Daniel Lachance covers how to implement, customize, and manage an SM ecosystem. Explore the benefits of SM, how to install the SM management and data warehouse servers, and how to configure key settings. In addition, learn how to publish a service offering to the Self-Service Portal, create incidents, problems, and change requests, and more.
Learning objectives
What is System Center 2016 Service Manager (SM)?
Installing the SM data warehouse server
Configuring SM
Configuring incident, problem, and change request settings
Creating incidents, problems, and change requests
Creating a compliance baseline workflow
Publishing a service offering to the Self-Service Portal
Learning objectives
What is System Center 2016 Service Manager (SM)?
Installing the SM data warehouse server
Configuring SM
Configuring incident, problem, and change request settings
Creating incidents, problems, and change requests
Creating a compliance baseline workflow
Publishing a service offering to the Self-Service Portal
Skills covered
System Center 2016 Data Protection ManagerServer AdministrationLearningNetwork and System AdministrationMicrosoft
Concepts
0. Introduction
- 01 - Welcome
- 02 - What is System Center 2016 Service Manager
- 03 - What you need to know
1. Service Manager (SM) Architecture
- 04 - SM overview
- 05 - SM management and data warehouse servers
- 06 - SM connectors
2. Service Manager Installation
- 07 - Install the SM management server
- 08 - Install the SM data warehouse server
- 09 - Explore the SM console
- 10 - Install the Self-Service Portal
- 11 - Explore the Self-Service Portal
3. Configuring Service Manager
- 12 - Configure the Active Directory connector
- 13 - Configure the Configuration Manager connector
- 14 - Configure the Orchestrator connector
- 15 - Create and manage configuration items
- 16 - Configure a service level objective
- 17 - Configure incident, problem, and change request settings
- 18 - Configure notification settings
4. IT Service Management
- 19 - Create an incident
- 20 - Create a problem
- 21 - Create a change request
- 22 - Create a compliance baseline workflow
- 23 - Service Catalog overview
- 24 - Publish a service offering to the Self-Service Portal
Conclusion
- 25 - Next steps