Learning ServiceNow (Next Experience UI)

Course details

ServiceNow takes the guesswork out of complex IT procedures by allowing professionals to leverage automation and digital workflows. In this course, join process architecture expert and instructor Kevin Recio as he shows you how to use the ServiceNow Next Experience UI to manage IT tasks more effectively and efficiently for your organization.

Explore the basics of ServiceNow, including tasks, incidents, and requests. Discover how to get up and running with the Navigator, lists and how to get organized, data output, managing your work, and more. By the end of this course, you’ll be prepared to use the Next Experience UI to optimize productivity, engagement, and insights across your platform.

Concepts

Introduction

Leveling up with ServiceNow
What you need to know

Where Does Work Come From

Tasks in ServiceNow
Incidents - Submitter and fulfiller
An order fulfillment request

The Navigator

What do I see
Applications and modules
Creating and sharing favorites
User interface - Presentation
User interface - Performance
User interface - Notification

Lists and Getting Organized

Viewing data
Data and column management
Breadcrumbs
Building filters
Sharing filters
Personalizing lists
Changing fields in a list view

Data Output

Getting data out
Exporting records from a list view
Creating your own reports

My Work

Working tasks
How can I find my work
Working against the clock

Conclusion

Continuing your journey with ServiceNow