Learning ServiceNow

Course details

Successful IT teams solve problems and execute tasks while adhering to established company processes. ServiceNow takes some of the guesswork out of working with complex IT procedures by allowing professionals to leverage digital workflows. This popular platform uses the power of machine learning to help IT teams ensure that each step in an essential activity is happening in the correct sequence. In this course, learn how to use ServiceNow to manage IT tasks at your organization.

Instructor Jim Kerrigan shows individuals responsible for owning tasks through fulfillment how to use the platform's task management functions. Jim goes over how ServiceNow tracks the life cycle of help desk tickets and fulfillment requests. He helps you get acquainted with the user interface, as well as how to navigate the platform's applications and modules. Plus, learn how to tame and personalize lists of records, create reports, and find the tasks that are assigned to you.

Concepts

Introduction

Manage IT work assignment and fulfillment
ServiceNow needs and roles
What you can do better after this course

Where Does Work Come From

Tasks everywhere
Help desk tickets
An order fulfillment request

The Navigator

What do I see
Applications and modules
Creating favorites
Sharing favorites
User interface - Presentation
User interface - Performance
User interface - Notification

Lists and How to Tame Them

Viewing data
Data and column management
Searching for data
Breadcrumbs
Building filters
Sharing filters
Personalizing lists
Changing fields in a list view

Data Output

Getting data out
Exporting records from a list view
Creating your own reports

My Work

Task work
How can I find work
Time-constrained work

Conclusion

Next steps