Learning ServiceNow

Course details

Successful IT teams solve problems and execute tasks while adhering to established company processes. ServiceNow takes some of the guesswork out of working with complex IT procedures by allowing professionals to leverage digital workflows. This popular platform uses the power of machine learning to help IT teams ensure that each step in an essential activity is happening in the correct sequence. In this course, learn how to use ServiceNow to manage IT tasks at your organization.

Instructor Jim Kerrigan shows individuals responsible for owning tasks through fulfillment how to use the platform's task management functions. Jim goes over how ServiceNow tracks the life cycle of help desk tickets and fulfillment requests. He helps you get acquainted with the user interface, as well as how to navigate the platform's applications and modules. Plus, learn how to tame and personalize lists of records, create reports, and find the tasks that are assigned to you.

Concepts

0. Introduction

01 - Manage IT work assignment and fulfillment
02 - ServiceNow needs and roles
03 - What you can do better after this course

1. Where Does Work Come From

04 - Tasks everywhere
05 - Help desk tickets
06 - An order fulfillment request

2. The Navigator

07 - What do I see
08 - Applications and modules
09 - Creating favorites
10 - Sharing favorites
11 - User interface - Presentation
12 - User interface - Performance
13 - User interface - Notification

3. Lists and How to Tame Them

14 - Viewing data
15 - Data and column management
16 - Searching for data
17 - Breadcrumbs
18 - Building filters
19 - Sharing filters
20 - Personalizing lists
21 - Changing fields in a list view

4. Data Output

22 - Getting data out
23 - Exporting records from a list view
24 - Creating your own reports

5. My Work

25 - Task work
26 - How can I find work
27 - Time-constrained work

Conclusion

28 - Next steps