Learning Microsoft Power Virtual Agents
1h 11mBeginner2020-08-13
Authors
Gini von Courter
Teaching computer classes on Microsoft Office for 20+ years
Course details
Power Virtual Agents, a new tool in the Microsoft Power Platform, allows users to create AI-based chatbots to add to their websites and applications. These agents can be programed with various actions, and also track back-end metrics for interactions with customers. Virtual Agents can easily be implemented as a part of a help desk, to aid in online sales, or even to collect prospective customer information—along with a whole lot more. And better yet, users don't need any coding or AI expertise to get started. In this course, join Gini von Courter as she details how to create powerful chatbots with Power Virtual Agents, using a no-code graphical interface. Discover how to create a bot, create and edit topics, work with conversation paths (a flow of the interactions between a bot and a user), view analytics for your bot, and more.
Skills covered
Power Virtual AgentsCRM SoftwareCustomer ServiceSalesLearningBusiness Software and ToolsMicrosoft
Concepts
0. Introduction
- 01 - Build chatbots for your organization
- 02 - What you need for this course
1. Get Started with Power Virtual Agent
- 03 - Power Virtual Agents - The basics
- 04 - Setting up Power Virtual Agents
2. Work with Topics and Triggers
- 05 - Create a bot
- 06 - Working in Power Virtual Agents
- 07 - Use a system or sample topic
- 08 - Create a new topic and dialog
- 09 - Edit a topic
- 10 - Create a topic from existing content
3. Work with Conversation Paths
- 11 - Nodes and the conversation path
- 12 - Ask a question
- 13 - Create a custom entity
- 14 - Add a condition to your topic
- 15 - Delete branch logic
- 16 - Use an entity in your topic
- 17 - Turn topics on or off and go to a topic
- 18 - Restart the conversation
- 19 - Closing out the conversation
- 20 - End the conversation
- 21 - More on topics
- 22 - Test your bot
4. Publish and Monitor a Bot
- 23 - Bot publishing - The basics
- 24 - Publish your bot
- 25 - View and share your bot
- 26 - Analyze bot usage and performance
Conclusion
- 27 - Next steps