Learning ITIL®
1h 39mBeginner2023-08-30
Authors
David Pultorak
Veteran IT Management Consultant and Founder of Pultorak & Associates
Course details
The Information Technology Infrastructure Library (ITIL) is a leading source of IT service management guidance. Millions of IT professionals are ITIL certified, many organizations and vendors have adopted ITIL and embedded it into their IT management software. In this course, David Pultorak introduces you to ITIL, covering the basics of both current versions of this popular approach to IT service management: ITIL® v3 and ITIL® 4. Starting with ITIL® v3—retired as a certification path in 2022 but still widely used—David explains the service lifecycle, processes and functions, and roles, technology, and automation. He then compares the major differences in ITIL® 4: the four dimensions, the service value system, the service value chain, and the guiding principles and practices. David also helps you learn the basics of ITIL® certification, including the ITIL® v3 and 4 certification schemes, and provides tips for passing the certification exam.
Skills covered
ITILAxelosIT Service ManagementLearningNetwork and System Administration
Concepts
0. Introduction
- 01 - ITIL unveiled - A journey begins
- 02 - Stand apart with ITIL knowledge and certification
- 03 - What you should know
- 04 - Why learn ITIL v3 when ITIL 4 has been released
1. Service Management and ITIL
- 05 - Why learn key ITIL service management concepts
- 06 - Key concepts of services
- 07 - Key concepts of IT service management (ITSM)
- 08 - ITIL in a nutshell - What's unique
- 09 - How ITIL fits in and why ITIL 4
- 10 - What ITIL means for your organization
2. Learning ITIL v3 Basic Concepts
- 11 - Why learn key ITIL V3 concepts
- 12 - Services, ITSM, the four Ps, and the service life cycle
- 13 - Terminology, key principles, and models
- 14 - ITIL v3 service strategy processes
- 15 - ITIL v3 service design processes
- 16 - ITIL v3 service transition processes
- 17 - ITIL v3 service operation processes
- 18 - ITIL v3 service operation functions
- 19 - ITIL v3 continual improvement process
- 20 - ITIL v3 roles, technology, and architecture
- 21 - ITIL v3 certification scheme
3. ITIL v4
- 22 - Why learn key ITIL 4 concepts
- 23 - Why ITIL 4
- 24 - What to look for in ITIL 4
- 25 - What's different in ITIL 4 Foundation - Part 1
- 26 - What's different in ITIL 4 Foundation - Part 2
- 27 - ITIL 4 vs v3 - Practices versus processes
- 28 - ITIL 4 - Service management four dimensions
- 29 - ITIL 4 - Service value system
- 30 - ITIL 4 - Service value chain
- 31 - ITIL 4 - Guiding principles
- 32 - ITIL 4 - 15 practices covered at the Foundation level, part 1
- 33 - ITIL 4 - 15 practices covered at the Foundation level, part 2
- 34 - ITIL 4 - Terminology and model
- 35 - ITIL 4 certification scheme
Conclusion
- 36 - Preparing to pass the exam
- 37 - What the ITIL exam is like
- 38 - ITIL exam-taking strategies
- 39 - What to look for in ITIL training
- 40 - Next steps on your ITIL journey