Leading with Impact: Turning Difficult Conversations into Performance Wins by Pearson

Course details

Learn how to manage difficult conversations and build collaborative teams in high-pressure environments. Find out how to set up a positive working atmosphere that anticipates challenges and leverages them for growth. Discover conflict responses and how to strategically guide interactions towards win-win outcomes. Review techniques you can use to improve communication, enhance emotional regulation, create psychological safety for empowered workplace relationships, and effectively negotiate while maintaining strong team dynamics and developing resilience. Explore practical approaches and frameworks such as dynamic listening, setting boundaries, and managing egos. This course is ideal for leaders, managers, and executives seeking solutions to improve team productivity and engagement while fostering a culture of trust and collaboration.

Concepts

Introduction

Welcome

Setting Yourself Up to Win

Learning objectives
Understanding conflict and what gets in our way
Taking control of our and others' reactions
Setting up successful conversations
Understanding your and others' reactions and how to manage them

Leading through Difficult Conversations

Learning objectives
Supporting success - The manager coach
Creating opportunities for empowerment and recognition
Deep listening to build understanding
Actions to take when you get it wrong

Creating an Environment for Success

Learning objectives
Setting expectations - Accountability vs. development
Building relationships, avoiding surprises - The ongoing conversation

The Building Blocks for Collaboration

Learning objectives
Preparing the groundwork
Getting to the root of the issues and opening up the options
The negotiation framework
Creating agreements that stick
Learning the lessons