Leading with Empathy
38mIntermediate2021-10-05
Authors
Maria Ross
Brand Strategist, TEDx Speaker, Author
Course details
Leaders often have misconceptions about what empathy at work looks like in practice, yet it is an essential skill for anyone looking to successfully lead today. In today's world where rapid change comes at us every single day, leaders must quickly build strong relationships with people, whether they're employees or customers, in order to better collaborate and engage. In this course, Maria Ross helps you identify the key behaviors that make up empathy, like practicing presence, actively listening, cultivating confidence, and finding common ground. Finding empathy is one of the most desired leadership strengths, so join Maria in this course as she shares straightforward and simple tips for implementing and practicing empathy.
Skills covered
Emotional IntelligenceWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentDeep Dive (X:Y)
Concepts
0. Introduction
- 01 - Why empathy is key to your success as a leader
1. The Benefits of Empathy
- 02 - How empathy benefits your company
- 03 - How empathy engages your customer
2. Six Ways to Strengthen Your Empathy as a Leader
- 04 - Practice presence
- 05 - Be curious and actively listen
- 06 - Explore with your imagination
- 07 - Cultivate confidence
- 08 - Get in the trenches
- 09 - Find common ground
3. How to Avoid Fake Empathy
- 10 - Practicing empathy from the inside out
- 11 - Is your culture authentically empathetic
Conclusion
- 12 - Put empathy to work