Leadership Accountability to Build and Maintain Trust

Course details

Apologies demonstrate leadership accountability as well as a leader's willingness and capacity to build strong relationships with teams and stakeholders. Not apologizing—or even apologizing incorrectly—can damage work relationships and lead to resentment, anger, and other misunderstandings in the future. In this course, join LinkedIn Top Voice Mita Mallick as she explores the why and how of apologies to build and maintain trust as a leader. Overcome barriers to sincere, lasting apologies by learning when and how to apologize in specific situations. Along the way, Mita offers insights and practical guidance on using appropriate language to deliver apologies that don’t undermine your message. Ideal for both aspiring managers and senior executives, this course offers invaluable insights into the nature of effective leadership drawn from Mita's Wall Street Journal best-selling book Reimagine Inclusion.

Learning objectives
Understand the importance of apologies in building and maintaining trust.
Identify and overcome barriers to apologizing.
Choose when and how to apologize in specific situations.
Use appropriate language to deliver sincere apologies that don't undermine your message.

Concepts

Introduction

Leadership means having to say you're sorry sometimes
Understanding apology language

Apologizing Is a Leadership Skill

Why leaders should apologize when they make a mistake
What holds leaders back from apologizing
How to deliver authentic, effective apologies
What to say when delivering effective apologies
What not to say when apologizing

How to Apologize to Direct Reports and Teams

When you've mispronounced someone's name
When you have to cut your team's budget or resources
When your decision negatively impacted the business
When you leave someone out of a critical meeting

How to Apologize to External Stakeholders

How to help your company apologize
When there's a diversity, equity, and inclusion crisis
When your product is being recalled
When a business decision goes viral for the wrong reasons

Conclusion

Next stepts of putting apologies into action