Leadership Accountability to Build and Maintain Trust
32mIntermediate2024-10-10
Authors
Mita Mallick
Course details
Apologies demonstrate leadership accountability as well as a leader's willingness and capacity to build strong relationships with teams and stakeholders. Not apologizing—or even apologizing incorrectly—can damage work relationships and lead to resentment, anger, and other misunderstandings in the future. In this course, join LinkedIn Top Voice Mita Mallick as she explores the why and how of apologies to build and maintain trust as a leader. Overcome barriers to sincere, lasting apologies by learning when and how to apologize in specific situations. Along the way, Mita offers insights and practical guidance on using appropriate language to deliver apologies that don’t undermine your message. Ideal for both aspiring managers and senior executives, this course offers invaluable insights into the nature of effective leadership drawn from Mita's Wall Street Journal best-selling book Reimagine Inclusion.
Learning objectives
Understand the importance of apologies in building and maintaining trust.
Identify and overcome barriers to apologizing.
Choose when and how to apologize in specific situations.
Use appropriate language to deliver sincere apologies that don't undermine your message.
Learning objectives
Understand the importance of apologies in building and maintaining trust.
Identify and overcome barriers to apologizing.
Choose when and how to apologize in specific situations.
Use appropriate language to deliver sincere apologies that don't undermine your message.
Skills covered
Emotional IntelligenceLeadership SkillsWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Leadership means having to say you're sorry sometimes
- 02 - Understanding apology language
1. Apologizing Is a Leadership Skill
- 03 - Why leaders should apologize when they make a mistake
- 04 - What holds leaders back from apologizing
- 05 - How to deliver authentic, effective apologies
- 06 - What to say when delivering effective apologies
- 07 - What not to say when apologizing
2. How to Apologize to Direct Reports and Teams
- 08 - When you've mispronounced someone's name
- 09 - When you have to cut your team's budget or resources
- 10 - When your decision negatively impacted the business
- 11 - When you leave someone out of a critical meeting
3. How to Apologize to External Stakeholders
- 12 - How to help your company apologize
- 13 - When there's a diversity, equity, and inclusion crisis
- 14 - When your product is being recalled
- 15 - When a business decision goes viral for the wrong reasons
Conclusion
- 16 - Next stepts of putting apologies into action