Job Skills: Learning Retail Sales
14mBeginner2018-06-22
Authors

Noah Fleming
Author, Speaker, President of Fleming Consulting & Co.
Course details
Retail sales may seem like a straightforward gig, but the job is more challenging than it seems. In this course, Noah Fleming discusses the foundational skills required to be successful in the ever-changing, exciting world of retail. Noah covers such topics as dressing for success, coming ready to learn, and developing rapport with your boss and coworkers. Plus, he dives into the details of dealing with difficult customers on the job. Upon wrapping up this course, you'll be equipped with techniques and tips that can help you excel in your first retail sales position.
Skills covered
First StepsSales SkillsSales
Concepts
0. Introduction
- 01 - Welcome to retail
- 02 - Success in retail
1. First Impressions Matter
- 03 - On time is almost late be early
- 04 - Dress appropriately
- 05 - Come ready to learn
2. On the Job
- 06 - Respect the Rules
- 07 - Work well with others
- 08 - Dealing with difficult customers
- 09 - Asking for help
- 10 - How to not get fired