IT Vendor Management in Practice
44mIntermediate2024-05-17
Authors
David Pultorak
Veteran IT Management Consultant and Founder of Pultorak & Associates
Course details
In this course, David Pultorak focuses on helping you learn how to apply IT vendor management practices in your organization, through a fictional company, Red30 Tech. Throughout the course, David shows how people involved in IT vendor management at Red30 Tech would assess the state of their IT vendor management practices and then create and execute a plan to improve key results. Learn how to implement and improve IT vendor management practices by seeing how others do it, and experiencing the challenges they must overcome and the factors they take into consideration. Discover the day-to-day application of IT vendor management practices and how to tackle common challenges. Learn about the principles within this course to set yourself apart as someone who can give practical examples of applying IT vendor management practices to significantly impact your organization’s overall success and efficiency.
Learning objectives
List and describe practical examples of how to apply the disciplines of IT vendor management.
Cite examples of common problems and solutions, and common opportunities in IT vendor management.
List and describe the dos and don’ts for IT vendor management.
Learning objectives
List and describe practical examples of how to apply the disciplines of IT vendor management.
Cite examples of common problems and solutions, and common opportunities in IT vendor management.
List and describe the dos and don’ts for IT vendor management.
Skills covered
IT Service ManagementDevOpsNetwork and System AdministrationOne-Off
Concepts
0. Introduction
- 01 - Stand apart with IT vendor management know-how
- 02 - What you need to know
1. IT Vendor Management at Red30 Tech
- 03 - Red30 Tech - The fictional case study
2. The Ten Disciplines of IT Vendor Management
- 04 - Vendor identification and selection
- 05 - Contract negotiation and management
- 06 - Performance monitoring and measurement
- 07 - Performance reviews and reporting
- 08 - Relationship management
- 09 - Risk management
- 10 - Compliance management
- 11 - Financial management
- 12 - Change management
- 13 - Continuous improvement
3. Common Challenges in IT Vendor Management
- 14 - Common problems in IT vendor management
- 15 - Common opportunities in IT vendor management
- 16 - Top dos and don'ts for IT vendor management
Conclusion
- 17 - Take the next step in your IT vendor management journey