IT Vendor Management Foundations

Course details

Organizations need people who can manage IT vendors to optimize costs, ensure quality and value, and mitigate risks. In this course, veteran IT management consultant David Pultorak guides you through the essential concepts of IT vendor management. Learn about vendor identification and selection, contract negotiation and management, and performance monitoring and measurement. Find out how to use review and reporting. Explore relationship, risk, compliance, financial and change management, and continuous improvement. After taking this course, you'll be familiar with both evergreen IT vendor management practices and principles and the new practices and principles suited to work in today’s digital organizations. Taking this course will help you to set yourself apart as someone who can significantly impact your organization’s overall success and efficiency.

Learning objectives
Describe the what, why, and how of IT vendor management practices
List and describe the evergreen principles of IT vendor management
Explain how IT vendor management practices and principles must change to meet the demands of the environment today’s digital organizations work within

Concepts

0. Introduction

01 - Stand apart with IT vendor management know-how

1. Key Concepts of IT Vendor Management

02 - Overview of IT vendor management
03 - Why organizations need IT vendor management
04 - How IT vendor management fits into organizations
05 - IT vendor management frameworks and practices
06 - Roles in IT vendor management

2. The Ten Disciplines of IT Vendor Management

07 - Vendor identification and selection
08 - Contract negotiation and management
09 - Performance monitoring and measurement
10 - Performance reviews and reporting
11 - Relationship management
12 - Risk management
13 - Compliance management
14 - Financial management
15 - Change management
16 - Continuous improvement

Conclusion

17 - Take the next step in your IT vendor management journey