IT Service Management Foundations: Capacity and Availability Management
1h 14mIntermediate2025-01-22
Authors
Mark Grey
Course details
Are you new to capacity and availability or wanting to mature your organization's capacity availability service as a service manager? In this course, learn about the key principles of the service that will help define your policy and processes and optimize your services and resources. Instructor Mark Grey explains the advantages of taking time to understand a business need before designing or implementing your new services so you get maximum buy-in from your stakeholders. Then, once you implement these practices, learn how to report on performance and, ultimately, how to save money and resources within your organization.
Learning objectives
Implement core capacity and availability management processes to optimize resource utilization and service uptime.
Utilize key metrics and tools to proactively identify and mitigate potential disruptions, maximizing service availability.
Develop a capacity plan aligned with business needs to ensure IT infrastructure can meet future demands.
Create an approach that allows your service to operate in both an agile and ITIL framework.
Learning objectives
Implement core capacity and availability management processes to optimize resource utilization and service uptime.
Utilize key metrics and tools to proactively identify and mitigate potential disruptions, maximizing service availability.
Develop a capacity plan aligned with business needs to ensure IT infrastructure can meet future demands.
Create an approach that allows your service to operate in both an agile and ITIL framework.
Skills covered
IT Service ManagementServer AdministrationDevOpsFoundationsNetwork and System Administration
Concepts
0. Introduction
- 01 - Introduction
- 02 - What is capacity management
- 03 - What is availability management
1. Discovery - Understanding Business Needs
- 04 - Taking time to understand the business services
- 05 - Reviewing the ways of working
- 06 - Setting out your scope
- 07 - Setting out policy
2. Service Capacity Management
- 08 - What is service capacity management
- 09 - Reviewing the infrastructure
- 10 - Capacity forecasting - Data collection
- 11 - Capacity forecasting - Techniques
3. Resource Capacity Management
- 12 - What is resource capacity management
- 13 - Assessing resource capacity - Data collection
- 14 - Resource monitoring - Workload balancing and consolidation
- 15 - Preparing for future services
- 16 - How does it work in cloud infrastructure
- 17 - Running capacity sessions
4. Availability Management
- 18 - Metrics and reporting
- 19 - Creating your reporting
- 20 - Challenges to overcome
Conclusion
- 21 - Next steps