Interview Tips for Sales Professionals

Course details

You've lined up an interview for a sales position. Curious about what lies ahead? Need some help as you prepare? In this course, career strategist Jenny Foss breaks down the most common questions that sales professionals field in job interviews, providing tips for answering each one with specificity and confidence. Jenny covers questions about hitting quota goals, grappling with challenging clients, and learning lessons from deals gone wrong, offering customized sample answers for many types of sales pros—sales development representatives (SDRs), relationship managers, account executives, and customer success managers. Learn how to shine in your product demos and role-playing scenarios, deliver winning answers, and end the interview strong.

Learning objectives
Explaining what you're looking for in a company
Discussing your sales background
Detailing how you deal with rejection in sales
Stepping through your prospecting strategy
Sharing how you deal with difficult customers
Tackling product demos and role-playing scenarios

Concepts

1. Interview tips for sales roles

01 - Overview of Sales Development Representative role
02 - Overview of Relationship Manager role
03 - Overview of Account Executive role
04 - Overview of Customer Success Manager role

2. What are you looking for from this company

05 - How to approach this question
06 - Candidate answer and feedback

3. Why do you want to work in sales

07 - Candidate answer and feedback for Sales Development Representatives and Relationship Managers
08 - Candidate answer and feedback for Account Executives
09 - Candidate answer and feedback for Customer Success Managers

4. Review your sales background

10 - How to approach this question
11 - Candidate answer and feedback

5. How do you prepare for and hit your quota goal

12 - How to approach this question
13 - Candidate answer and feedback

6. Sales are filled with nos - How do you deal with rejections

14 - How to approach this question

7. Leave me a voicemail

15 - Candidate answer and feedback

8. Where would you research a prospect before reaching out

16 - How to approach this question
17 - Candidate answer and feedback

9. How do you address common objections when you are selling

18 - How to approach this question
19 - Candidate answer and feedback

10. How do you handle yourself in the face of angry customers

20 - How to approach this question for Sales Development Representatives, Relationship Managers, and Customer Success Managers
21 - How to approach this question for Account Executives
22 - Candidate answer and feedback

11. How do you manage many relationships over many accounts

23 - How to approach this question
24 - Candidate answer and feedback for Account Executives
25 - Candidate answer and feedback for Customer Success Managers

12. How do you retain a customer who complains about price

26 - How to approach this question
27 - Candidate answer and feedback

13. Describe a time you had to deal with a difficult client

28 - How to approach this question for Account Executives, Customer Success Managers, and Relationship Managers
29 - How to approach this question for Sales Development Representatives
30 - Candidate answer and feedback

14. What do you say to a client when you under-deliver

31 - How to approach this question

15. How do you handle a question when you don't know the answer

32 - How to approach this question
33 - Candidate answer and feedback

16. Walk me through your prospecting strategy

34 - How to approach this question
35 - Candidate answer and feedback

17. What steps do you take to convert a non-responsive customer

36 - How to approach this question
37 - Candidate answer and feedback

18. How do you manage (or fire) a toxic client

38 - How to approach this question
39 - Candidate answer and feedback

19. Tell me about a deal you lost and what you'd do differently

40 - How to approach this question
41 - Candidate answer and feedback for Sales Development Representatives and Customer Success Managers
42 - Candidate answer and feedback for Account Executives

20. What would your clients say about you

43 - How to approach this question
44 - Candidate answer and feedback

21. How do you prepare for a product demo

45 - How to approach a product demo
46 - Sample discovery call and feedback
47 - Sample product demo and feedback

22. Let's role play interacting with an angry customer

48 - Sample role play and feedback