Industry Primer for Insurance: Technology, Innovation, and AI

This industry primer builds the technology fluency consultants need to work with insurance clients. Get grounded in the core systems that run insurance operations, from policy administration and claims through underwriting, distribution, CRM, and actuarial platforms. Then see how cloud adoption is reshaping these systems, and how workflow automation and enterprise data platforms are driving digital transformation across underwriting and claims operations.

Move on to AI use cases in insurance, including pricing, fraud detection, retention, and embedded insurance products. Look at the risks that come with them, from bias and explainability challenges to model governance under regulatory scrutiny. Finish with a look at emerging technologies like telematics and insurtech partnerships, and at where consulting opportunities sit in AI strategy, modernization, data strategy, and automation.