Incident Response with PagerDuty
2h 9mBeginner2022-03-17
Authors
Ibukun Itimi
DevOps and Observability Engineer
Course details
Incidents are an expected part of building software. However, how you manage incidents will determine how reliable your service will be. In this course, instructor Ibukun Itimi investigates how teams can develop an incident response that involves setting up processes around incident detection, alerting, and communication, as well as postmortems and incident analysis for improvements. PagerDuty is a leading software that helps individuals and teams automate the process of incident management and on-call activities. It is widely used in different industries—tech, healthcare, sports, and more. Join Ibukun in this course as she shows how to use PagerDuty to learn and practice the different phases of the incident response process.
Skills covered
PagerDutyIncident ResponseCybersecurityDeep Dive (X:Y)
Concepts
Introduction
- The importance of incident response
- What you should know
Incident Response
- What is incident response
- Defining an incident response process
- Defining incident severities
- Incident response service level agreements
- Incident response roles and responsibilities
Introduction to PagerDuty
- Introduction to PagerDuty
- Defining and managing PagerDuty services
- Creating on-call schedules and escalation policies
- Assigning incident roles on PagerDuty
- Setting up PagerDuty notification rules
Managing Communications During Incidents
- Defining incident communication processes
- Setting up PagerDuty response plays for communications
- Incident response and ChatOps for internal communications
- Stakeholder communications with PagerDuty
- Statuspage.io integration for external communication
Beyond the Incident Call
- Introduction to postmortems
- Tracking incident remediation tasks
- Measuring incident performance
- PagerDuty advanced reporting
Conclusion
- Enhancing the on-call experience
- Next steps