Improving Your Listening Skills (2018)

29mBeginner2018-02-10

Authors

Dorie Clark

Professor of Business Administration and Published Author

Course details

Just as public speaking is a skill that you can hone through practice, good listeners aren't in possession of a special, unattainable gift—careful listening is a skill that you can learn. In this course, join career expert Dorie Clark as she helps uncover why it's hard to listen well, and how to develop the mindset of a good listener. She also provides multiple listening strategies to help you manage when you're the one not being listened to, how to keep yourself from interrupting, and how to listen to what's not being said. In addition, she explains how to let others know that they've been heard, and how to listen when someone is annoying.

Learning objectives
Describe common challenges to listening.
Identify signs of poor listening.
List effective strategies to recapture attention.
Adopt the mindset of listening.
Outline the structure of meaningful listening.
Describe how to keep yourself from interrupting.
Explain how to let someone know you've heard them.

Skills covered

CommunicationProfessional DevelopmentLeadership and ManagementOne-Off

Concepts

0. Introduction

01 - Welcome
02 - Using the exercise files

Laying the Groundwork for Listening

03 - Why do you have a hard time listening
04 - What are the signs you re not listening
05 - What to do when you re not being listened to
06 - How to adopt the mindset of listening
07 - How to set the stage for high-stakes conversations

Listening Well, Even When It s Hard

08 - The structure of meaningful listening
09 - How to listen for what s not being said
10 - How to keep yourself from interrupting
11 - How to let them know you ve heard them
12 - What to do when you re listening to someone annoying

Conclusion

13 - Next steps