Improving Your Conflict Competence
46mGeneral2020-05-27
Authors
Craig Runde
Board Member, Institute for Workplace Dynamics in Paris, France
Course details
Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively.
Skills covered
CommunicationLimited SeriesProfessional DevelopmentLeadership and Management
Concepts
0. Introduction
- 01 - Don't fear conflict
- 02 - What is conflict competence
1. Understanding Conflict
- 03 - Measuring the value of conflict competence
- 04 - Your attitudes influence your conflict competence
- 05 - Develop a deeper understanding of how conflict unfolds
- 06 - How you respond to conflict affects its outcome
2. Managing Your Emotions
- 07 - What triggers your emotions in conflict
- 08 - Manage your conflict emotions and stay focused
- 09 - Reflect on what's happening and the results you want
3. Engaging Others Constructively
- 10 - Use constructive responses to get good results
- 11 - Listen to others and discover answers to conflict
- 12 - Avoid destructive behaviors that derail solutions
- 13 - Help others resolve conflict
- 14 - Create a culture of conflict resolution
Conclusion
- 15 - Strengthen your conflict management skills