How to Resolve Conflicts

Course details

This course provides the tools you need to identify conflict and chart a course to resolution. Instructor TJ Guttormsen introduces the art of de-escalation—how to mutually move from conflict to cooperation and reconciliation. He provides three basic rules to help you navigate conflict, helps you identify underlying causes, and explains how sticking to “I-statements” and avoiding absolutes can help diffuse almost any charged situation. In chapter two, he provides a step-by-step process for conducting a conflict resolution conversation. Follow along for real-world tips, tricks, and techniques to help you become a conflict resolution expert—and make sure to download the free guide in the exercise files to keep on hand for real-world situations.

Concepts

Introduction

A few words about the course

Fundamental Conflict Resolution Tools

The three rules Stick to the case be respectful don t project
Beware underlying causes Is the conflict really what you think it is
Create an intent to collaborate Us against the problem
What to do when you disagree on what the conflict is
How to handle repeating conflicts
I statements and absolutes The dos and don ts

The Conflict Resolution Process

Personal preparation Map the conflict and check in with yourself
Put yourself in the other person s shoes
Manage your expectations
Schedule the conversation
Set ground rules
Clarify the conflict to get on the same page
Share your experiences using I statements
Solutions and compromise
The informal contract
Getting help from a third party

Conclusion

Summed up With downloadable guide or infographic
How to get good at this