How to Be Caring While Holding Teams Accountable

Course details

In a “lead from anywhere” workplace, leaders must form deep, genuine connections with those they lead regardless of where they are. In this course, Ron Carucci teaches leaders at all levels how to strengthen bonds with their teams to avoid feeling torn between either holding them accountable or showing them care. Ron explains how you can offer caring and direct feedback on all aspects of performance, build team members’ commitment to greater levels of performance, and provide coaching that allows team members to discover and take ownership of areas they need to improve, strengths they can build on, and opportunities to stretch.

Concepts

0. Introduction

01 - The importance of accountability and care

1. Dignity and Accountability

02 - Making dignity the basis of accountability
03 - How to deepen relationships with dignity
04 - Clarity of expectations shows dignity

2. Standards of Care

05 - Employ small gestures to demonstrate care
06 - Show care through greater fairness
07 - Connect peoples' dreams to strategic priorities

3. Feedback as an Act of Care

08 - Creating an ongoing feedback routine
09 - Why tough conversations show you care
10 - Addressing performance shortfalls

4. Accountability, Failure, and Grace

11 - Show grace when things go wrong
12 - Help others learn from failure

Conclusion

13 - Blending compassion and grace with high standards