How Leaders Can Connect Empathy and Results

Leading with empathy has been identified as a top skill for the modern leader, but leaders must move beyond simply understanding empathy to intentionally developing it to help their team achieve their goals. In this focused course, leadership expert Scott Mautz offers specific practices that can help leaders express empathy and connect it to the bigger picture of driving desired results in a humane and ethical way. Scott starts with the basics—what empathy is (and what it isn’t) and why it’s important. He then teaches leaders how to employ empathy to earn employee loyalty, build bonds, handle difficult co-workers, address employee burnout, give feedback, and more. Scott concludes the course with the LEAP (Leading with Empathy Action Plan) and explains methods for tailoring your own plan for leading with empathy in a way that drives results.