How Leaders Can Connect Empathy and Results

27mIntermediate2022-02-04

Authors

Scott Mautz

Speaker, Author of Leading from the Middle, IU Faculty Exec. Ed.

Course details

Leading with empathy has been identified as a top skill for the modern leader, but leaders must move beyond simply understanding empathy to intentionally developing it to help their team achieve their goals. In this focused course, leadership expert Scott Mautz offers specific practices that can help leaders express empathy and connect it to the bigger picture of driving desired results in a humane and ethical way. Scott starts with the basics—what empathy is (and what it isn’t) and why it’s important. He then teaches leaders how to employ empathy to earn employee loyalty, build bonds, handle difficult co-workers, address employee burnout, give feedback, and more. Scott concludes the course with the LEAP (Leading with Empathy Action Plan) and explains methods for tailoring your own plan for leading with empathy in a way that drives results.

Skills covered

Leadership SkillsLeadership and ManagementDeep Dive (X:Y)

Concepts

0. Introduction

01 - What empathy is, what it isn't, and why it matters

1. Relationship Results

02 - Earning employee loyalty through empathy
03 - Listening with empathy to build bonds
04 - Handling difficult coworkers with empathy

2. Productivity Results

05 - Addressing employee burnout with empathy
06 - Establishing expectations with empathy
07 - Setting goals with empathy

3. Motivating Others

08 - Giving feedback with empathy
09 - Rewarding and recognizing with empathy

Conclusion

10 - The Leading with Empathy Action Plan (LEAP)