Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
2h 7mBeginner2017-10-12
Authors
Scott Jernigan
Chief Editor at Total Seminars for 15+ years
Course details
Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.
Learning objectives
Setting up and configuring mobile devices
Personalizing tablets
Configuring network and internet connectivity
Different options for high-speed internet capability
Local computer security threats
Computer maintenance and management
Computer troubleshooting and problem solving
Learning objectives
Setting up and configuring mobile devices
Personalizing tablets
Configuring network and internet connectivity
Different options for high-speed internet capability
Local computer security threats
Computer maintenance and management
Computer troubleshooting and problem solving
Skills covered
Help Desk SkillsIT Help DeskOne-Off
Concepts
0. Introduction
- 01 - Welcome
1. Setting Up and Configuring a Mobile Device
- 02 - Personalizing a tablet
- 03 - AMA - Ask me anything about mobile devices, part 1
- 04 - AMA - Ask me anything about mobile devices, part 2
2. Configuring Network and Internet Connectivity
- 05 - Going high speed
- 06 - Wi-Fi setup
- 07 - Setting up and sharing printers
- 08 - AMA - Ask me anything about networks and internet connectivity, part 1
- 09 - AMA - Ask me anything about networks and internet connectivity, part 2
3. Local Computer Security Threats and Best Practices
- 10 - Physical security
- 11 - Password management
- 12 - AMA - Ask me anything about computer security threats
4. Online Security Threats and Best Practices
- 13 - Clickworthy
- 14 - Dealing with malware
- 15 - Perils of public internet
- 16 - AMA - Ask me anything about online security, part 1
- 17 - AMA - Ask me anything about online security, part 2
5. Computer Maintenance and Management
- 18 - Power management
- 19 - Cleaning and maintaining computers
- 20 - Trash it or stash it
- 21 - AMA - Ask me anything about computer maintenance and management
6. Computer Troubleshooting and Problem-Solving
- 22 - Troubleshooting 101
- 23 - AMA - Ask me anything about troubleshooting computers, part 1
- 24 - AMA - Ask me anything about troubleshooting computers, part 2