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Giving and Receiving Feedback (2017)

Giving and Receiving Feedback (2017)

48mIntermediate2020-11-23

Authors

Dr Gemma Leigh Roberts

Dr Gemma Leigh Roberts

Chartered Psychologist | Author | Mindset and Resilience Expert

Course details

All professionals are trying to get better at what they do. No matter where you work, or what your role, the only way to improve is with feedback. Giving—and receiving—feedback is a skill that's relevant to every member of an organization.

Watch this course to learn how to give and receive high-quality feedback. Whether it's with peers, managers, colleagues, team members, friends, or family, the same principles apply across the board. Instructor Gemma Leigh Roberts shows how to give effective feedback, ask for feedback, and use the responses you receive as a tool to improve personal performance. These tips will help lead you into a cycle of continuous development, and a growth mindset that can help propel your career and your relationships forward.

Learning objectives
Getting comfortable asking for feedback
Overcoming blind spots
Creating a growth mindset
Giving effective and unbiased feedback

Skills covered

Coaching and MentoringCommunicationLeadership SkillsProfessional DevelopmentLeadership and ManagementOne-Off

Concepts

0. Introduction

  • 01 - The art and science of feedback

1. The Experience of Feedback

  • 02 - The potential trap
  • 03 - Unveil your blind spots with feedback
  • 04 - The psychology of perspective

2. Receiving Feedback Well

  • 05 - Create a growth mindset with feedback
  • 06 - Use feedback to write your story
  • 07 - The grace game

3. Giving Feedback Effectively

  • 08 - The five feedback steps
  • 09 - Break the bias when providing feedback
  • 10 - Forget the formalities

Conclusion

  • 11 - Evaluate your feedback style
  • 12 - Reflecting on your feedback style

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