Generative AI for Sales and Services Professionals
29mGeneral2023-12-13
Authors
Sam Mallikarjunan
Course details
Get a comprehensive examination of Generative AI and its specific applications within the Sales and Services sectors with expert Sam Mallikarjunan. In this course, you will gain an understanding of the foundational principles of Generative AI, its algorithms, and its potential in automating tasks, generating data-driven insights, and creating dynamic content. Go over detailed case studies that show you the transformative impact of Generative AI on customer interactions, sales methodologies, and service optimization.Plus, examine the ethical considerations and practical challenges of implementing Generative AI solutions in real-world scenarios.
Skills covered
Artificial Intelligence for BusinessBusiness Analysis and StrategyOne-Off
Concepts
0. Introduction
- 01 - AI in sales and services
1. The Foundations of AI in Sales and Services
- 02 - The evolution of sales and services technology
- 03 - Foundations and potential of generative AI
- 04 - The generative AI ecosystem
- 05 - Limitations and restrictions of generative AI
- 06 - Humanity's competitive edge over AI
2. How Sales and Services Professionals Can Use Generative AI
- 07 - Today's real-world sales applications of generative AI
- 08 - Tomorrow's real-world sales applications of generative AI
- 09 - Case study - AI-driven sales success
3. Overcoming the Challenges and Pitfalls of Generative AI
- 10 - Navigating the challenges for sales and services
- 11 - Ethical considerations of AI for sales and services
4. Generative AI Tools and Techniques for Sales and Services Professionals
- 12 - Generative AI tools for sales - ChatGPT and beyond
5. The Future of Generative AI and How to Stay Ahead
- 13 - Lessons learned and best practices
- 14 - How to stay ahead of generative AI trends