Fundamentals of Business Process Mapping

An effective process map should serve as the central repository for all process knowledge. People in the organization should be in the habit of turning to the map any time they need to learn more about the process, knowing they will either find what they need in the map itself, or can use embedded hyperlinks to connect with external resources. And they should be able to do all of that whether or not they have a license for the software that was used to build the map. In this course, instructor Scott Helmers helps you determine where processes reside within your organization’s business ecosystem, uncover key sources of process knowledge, select specific knowledge capture techniques, evaluate the pros and cons of four common process mapping styles, and apply best practices for creating truly effective process maps.

Learning objectives
Describe the business ecosystem.
Name the six phases of the process cycle.
Identify key sources of process knowledge.
Select your preferred knowledge capture techniques.
Discuss the pros and cons of the four primary mapping techniques.
List key requirements for a successful mapping project.
Apply best practices for process mapping.
Deploy high-value process maps