Fred Kofman on Managing Conflict

Course details

Do you dread difficult conversations? Avoiding conflict doesn't save relationships. Managing conflict makes them stronger. Learn the tools that turn conflicts into positive outcomes in this workshop-style course with philosopher of leadership and LinkedIn Influencer Fred Kofman. He takes a real-life story of conflict and shows how careful listening, negotiation, and commitment can turn opponents into allies and create a renewed shared purpose.

This course is the first in a series with LinkedIn Influencers, a select group of highly influential entrepreneurs, creative thinkers, global leaders, and policy makers chosen to share their thoughts with LinkedIn members. Keep the conversation going. Share these ideas with your own friends and followers.

Learning objectives
Review the important elements of Angeli’s story.
Examine how to listen in a disarming way.
Recognize the techniques to use while speaking so that you are understood.
Explore how to negotiate on the interests.
Determine the elements of making a commitment.
Explore the components of coming up with an alternative to a negotiated agreement.

Concepts

0. Introduction

01 - How you handle the conflict makes the difference

1. Understanding Each Other

02 - Finding a shared purpose
03 - The four goals of conflict conversations
04 - Angeli's story
05 - Listening in a disarming way
06 - Practice listening
07 - Fred and Angeli - Yielding in a constructive way
08 - Speaking so you are understood
09 - Fred and Angeli - Getting past pushback
10 - Explaining your reasoning
11 - Fred and Angeli - Explaining your reasoning

2. Negotiating and Making a Commitment

12 - Negotiating on the interests
13 - Fred and Angeli - Negotiating
14 - Making a commitment
15 - Getting a commitment
16 - Coming up with your best alternative to a negotiated agreement
17 - Preparing for the conversation

Conclusion

18 - Angeli's post-coaching interview
19 - Moving forward