Foundations of Performance Management

Course details

As a leader, you are deemed a success when your direct reports thrive and reach their goals and full potential. In this course, join instructor Nigel Cumberland as he dives into the subject of performance management, explaining how to manage and optimize your team's performance in support of your company's mission and overall objectives. Nigel—a prolific author, leadership development expert, and executive coach—explains how to set up your team up for success by ensuring that employees have clear, measurable, and achievable goals. He shares tips for delivering feedback to employees, as well as how to determine when 360° feedback is needed. In addition, he discusses how to define your team's learning needs; craft an individual—and team—training and development plan; manage both poor- and high-performing individuals; and maintain a working environment that encourages, acknowledges, and rewards exceptional performance.

Concepts

Introduction

Mastering the art of performance management

Defining Job Roles

Defining the optimal mix of skills required in each job role
Creating excellent job role descriptions

Goal Setting Basics

Choose the right mix of goals and KPIs
Creating SMART goals

Giving and Receiving Effective Feedback

Optimizing feedback
Obtaining and benefiting from 360-degree feedback

Reviewing and Rewarding Performance

How to conduct performance appraisals
Rewarding and recognizing performance

Defining the Learning Needs of the Team

Conducting a needs analysis and creating a development plan
Using coaching as a development tool

Managing Poor Performance

Analyzing the reasons for poor performance
Correcting performance issues

Maintaining High Performance

Helping high performers remain focused and motivated
Creating and maintaining a high-performance culture

Conclusion

Performance management - An evolving practice