Fostering Effective Communication and Listening Skills as a Service Shift Leader

Do communication breakdowns slow down your team? In this course, customer service leader and trainer Afton Howard shares proven strategies for service shift leaders to communicate with clarity and listen with impact. You'll learn to give clear directions, confirm understanding, manage conflict, and create an open team culture. After this course, you'll be ready to lead with stronger communication skills that improve teamwork and service quality.

Learning objectives
Recognize the role of communication in effective leadership.
Practice active listening to build trust.
Deliver clear instructions and confirm understanding.
Use tone and body language effectively.
Stay attentive under pressure.
Address conflict through constructive communication.
Provide respectful, actionable feedback.
Foster open dialogue within your team.