Essentials for Solution Engineers
40mGeneral2023-04-21
Authors

Expert Dig
Providing Training and Support for Technical Professionals
Course details
Great solution engineers can persuade customers and accelerate sales, quickly. This course dives into what makes solution engineering unique and powerful. Why are some customers influenced by technical professionals? What do customers perceive about experts? Why do some customers give solution engineers deference? In this course, Expert Dig highlights three key attributes that set solution engineers apart: knowledge, skill, and attitude. Compelling experts know things that other people do not know, they can do things that other people cannot do, and they convey an attitude of confidence and enthusiasm. Whether a technical professional needs to influence a customer, a colleague, or someone else, the right knowledge, skill, and attitude enable SEs to influence customers and grow sales.
Skills covered
Sales SkillsSalesOne-Off
Concepts
Introduction
- Overview
Essentials for Solution Engineers
- A few essential definitions
- Introduction to the instructor - Alan Berrey
- Perception of expertise - Two important paradigms
- The long list of attributes of expertise
- Knowledge - The six perspectives of a domain
- Skill - The delivery of a high-quality result
- Attitude - The continual process of becoming
Conclusion
- Summary