Engage with Your Customers Using Podcasts
47mGeneral2025-01-02
Authors

CRFT Productions
Full-Service Learning Content Company

Alex Chisnall
Course details
Podcasts are a powerful tool for building deeper connections with your customers, but creating a podcast that truly engages takes strategy. In this course, learn how to use podcasting to deliver value-driven content that fosters customer loyalty and retention. From developing a content strategy and integrating storytelling to incorporating customer insights and feedback, this course covers everything needed to build authentic relationships through podcasts. Alex Chisnall, founder of The Podcast Agency, explores guest appearances, advertising opportunities, and social media tactics to extend reach, while explaining how to analyze key metrics to improve engagement. Join Alex to find out how to create meaningful, engaging content that keeps customers coming back.
Skills covered
PodcastingCustomer Service SkillsCustomer ServiceAudio and MusicLimited Series
Concepts
0. Introduction
- 01 - How to engage with your customers using a podcast
1. Using a Podcast to Engage with Your Customers
- 02 - Your own podcast
- 03 - Guesting on podcasts
- 04 - Advertising on podcasts
2. How to Create Engaging Content
- 05 - Create a content strategy to connect with your customers
- 06 - Implement storytelling techniques that grab attention
- 07 - How to incorporate customer pain points and needs
- 08 - Survey your customers and incorporate into your podcast
3. How to Build Community and Connect with Your Customers
- 09 - Strategies for building an engaged community podcast
- 10 - Engage your podcast audience via social media
- 11 - Creating exclusive content and offers
4. Using Customer Feedback and Insights
- 12 - Strategies for gathering and analyzing feedback
- 13 - Using customer insights to improve products and services
- 14 - Incorporate stories and testimonials into your podcast
5. Measuring and Analyzing Customer Engagement
- 15 - Key metrics to evaluate customer engagement using a podcast
- 16 - Incorporating case studies and success stories
Conclusion
- 17 - Next steps for engaging your customers using a podcast