Effective Listening (2015)

1h 4mIntermediate2019-12-16

Authors

Tatiana Kolovou

Faculty Member at Kelley School of Business

Brenda Bailey-Hughes

Expert Communication and Teams Educator

Course details

Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.

Topics include:
Define attentive listening.
Explore what happened when you are distracted by delivery.
Recall what a mental filter is and how it can affect assumptions.
Explore methods for choosing the best paraphrasing response in the situation.
List the five listening intentions.

Skills covered

CommunicationProfessional DevelopmentLeadership and ManagementOne-Off

Concepts

0. Introduction

01 - Improve your listening skills
02 - Getting the most out of the course

1. Assessing Your Listening Skills

03 - Five skills for improved listening
04 - Recall details
05 - Understand the big picture
06 - Evaluate content
07 - Attune to subtle cues
08 - Listen with empathy
09 - When and how to listen

2. Challenges to Listening

10 - Getting distracted by internal noise
11 - Multitasking
12 - Paying attention to delivery
13 - Overwhelming yourself with information
14 - Responding inappropriately

3. Effective Listening Behaviors

15 - Effective listening behaviors
16 - Clarify your role
17 - Use nonverbal cues
18 - Allow silence
19 - Paraphrase what was said
20 - Match emotions
21 - Effective listening in action

Conclusion

22 - Setting listening goals