Digital Body Language
25mIntermediate2020-02-10
Authors

Erica Dhawan
Collaboration Keynote Speaker, Founder and CEO of Cotential
Course details
People rely on body language and tone to grasp the real meaning of messages. Without these cues, we misunderstand each other more quickly, argue more, and walk away faster from relationships. In the virtual world—where most business is conducted—it’s even harder to communicate. If you want to build closer relationships with colleagues and clients, digital body language is your solution. Join collaboration expert Erica Dhawan as she explains how to use digital body language to close the empathy gap between you and your team. Learn why it’s important to always assume the best intent in others, and find out how to carefully craft your responses, communicate your feelings, and negotiate delicate power dynamics. With these tips, you can take charge of your communications online and off.
Skills covered
CommunicationLeadership SkillsWell-Being and Self-CareProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - The empathy deficit
1. Digital Body Language
- 02 - New signals and devices
- 03 - Brevity creates confusion
2. Understand the Metamessage
- 04 - Assume best intent when communicating
- 05 - Respond carefully to digital messages
- 06 - All channels are not created equal
3. Become an Extraordinary Communicator
- 07 - Communicate your feelings
- 08 - Negotiating power dynamics
- 09 - Take charge of your communication