Developing Cross-Cultural Intelligence

Developing Cross-Cultural Intelligence

52mIntermediate2024-02-29

Authors

Tatiana Kolovou

Tatiana Kolovou

Faculty Member at Kelley School of Business

Course details

Being able to work across cultures is an increasingly necessary skill for all employees. Communications expert Tatiana Kolovou helps you develop the cross-cultural intelligence to navigate cultural differences. She outlines the six primary areas of cultural difference, highlighting the differences between high- and low-context cultures. Once you can recognize the differences, she helps you use visual and nonvisual cues in the environment to inform your actions and respond effectively. The course closes by exploring a few real-world scenarios that demonstrate how to apply the principles of cross-cultural intelligence.

Skills covered

Cross-Cultural CommunicationEmotional IntelligenceDiversity, Equity, and Inclusion (DEI)CommunicationWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentLeadership and ManagementDeep Dive (X:Y)

Concepts

Introduction

  • Why cultural intelligence matters
  • Understanding high- and low-context cultures

Identify Cultural Differences

  • Self versus team
  • Direct versus indirect communication
  • Status versus equality
  • Relationships versus rules
  • Risk in making decisions
  • How people value time
  • How people perceive their locus of control

Cross-Cultural Intelligence in Action

  • The cultural intelligence formula
  • A Brazilian professional pitching in the UK
  • Virtual negotiations between China and the Netherlands
  • US expat in a performance evaluation in France
  • Professionals in Nigeria and India breaking the ice

Conclusion

  • Call to action
40,000 Toman