Delivering Bad News Effectively

Delivering bad news is one of the most common derailers for managers and leaders. But while you can't completely avoid bad news, you can control how you deliver it. By bolstering this key leadership skill, you can confidently communicate bad news with tact, skill, and candor, achieving the best possible result in a tricky situation. In this course, organizational psychologist and executive coach Gemma Roberts explains how to prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity and next steps.

Learning objectives
Choosing your communication channel
Creating your communication message
Arranging and holding a meeting
Communicating your message effectively
The psychology of receiving bad news
Next steps after delivering bad news
Reflecting to enhance communication skills