Customer Success: Aligning Expectations in Times of Rapid Change
14mGeneral2024-10-11
Authors
Madecraft
Full-Service Learning Content Company
Kevin Francisco
Course details
Senior customer success manager Kevin Francisco shares strategies for enhancing customer relationships in changing landscapes. First, he'll guide you in using data-driven approaches for understanding market trends and adjusting customer success strategies. Then, you'll discover how to create feedback mechanisms to align customer expectations and promote proactive outreach. After completing this course, you'll be able to foster customer satisfaction and retention by adeptly managing expectations in dynamic settings.
Skills covered
Customer Service ManagementCustomer ServiceLimited Series
Concepts
0. Introduction
- 01 - Manage customer expectations
1. Practice Data-Driven Decision Making
- 02 - Assess market trends
- 03 - Forecast customer trends
- 04 - Collect customer feedback
2. Prioritize Customer Education and Empowerment
- 05 - Conduct proactive customer outreach
- 06 - Leverage technology for customer communication
- 07 - Create a customer-centric culture
Conclusion
- 08 - Promote customer satisfaction and retention