Customer Service Communication Skills

Great customer service is built on a set of teachable skills: active listening, empathy, problem-solving, and clear communication. In this course, join author and trainer Myra Golden as she teaches you how to apply each of these principles to build stronger rapport with clients. Learn how to manage expectations, take ownership of issues, and handle escalated interactions professionally using structured techniques. Myra also covers communication strategies that prevent common misunderstandings. Designed for customer service representatives, call center agents, and support specialists, this course gives you a practical foundation for raising service quality and growing your career in customer-facing roles.