Creating a Culture of Service

A culture of service extends far beyond your customer service department. Developing a service-oriented organization or team requires clarity of messaging and operating through a lens of impact. In this course, leadership consultants Lisa Earle McLeod and Elizabeth McLeod help leaders communicate their customer-focused purpose and outline processes and policies that support these values. They share how exceptional leaders help their teams shine, and how making some small—but meaningful—changes to how you talk about money, mistakes, and even the firing of employees can make a big difference in the engagement and performance of your team.

Learning objectives
Determine how clarity of purpose and customer purpose are a part of creating a culture of service.
Identify how to utilize customer impact stories when creating a culture of service.
Define metrics and measures.
Break down the fundamentals involved in interviewing and hiring for mindset.
Examine the different ways to explain a firing.
Explore the role of an executive team or board in creating a culture of service.