Copilot for Service: Helpful Tips for Customer Service Agents
11mGeneral2024-10-08
Authors
Garrick Chow
Senior Staff Instructor at LinkedIn Learning
Course details
Discover how Copilot for Service can revolutionize the customer service experience by streamlining tasks like handling customer inquiries, researching solutions, and more. This course offers scenario-based examples of how Copilots can assist customer service agents with routine tasks so they can focus on delivering exceptional service.
Learning objectives
Understand the role of Copilot for Service.
Use Copilot to simplify and automate routine tasks.
Leverage Copilot to enhance customer research and service preparation.
Learning objectives
Understand the role of Copilot for Service.
Use Copilot to simplify and automate routine tasks.
Leverage Copilot to enhance customer research and service preparation.
Skills covered
Microsoft CopilotAI Productivity ToolsArtificial Intelligence for BusinessBusiness Analysis and StrategyBusiness Software and ToolsMicrosoftOne-Off
Concepts
0. Introduction
- 01 - Understanding Copilot for Service
- 02 - What you should know before getting started
1. Copilot's Role in Customer Service
- 03 - Responding to customer issues in Outlook
- 04 - Responding to customer issues in Teams
- 05 - Using Copilot for Service in a CRM