CompTIA A+ Core 2 (220-1102) Cert Prep
17h 47mBeginner2024-06-14
Authors

Mike Meyers
Expert on CompTIA, Founder of Total Seminars, LLC

Total Seminars
Course details
CompTIA A+ is one of the world’s leading vendor-neutral certifications—with more than one million certified IT professionals to date. Get ready to take your skills to the next level and tackle the CompTIA A+ Core 2 (220-1102) certification exam. Join instructor and CompTIA expert Mike Meyers as he gives you an overview of the second exam in the popular, entry-level, two-part series, which targets aspiring IT professionals who are new to the industry and looking for a job as a help desk or IT technician. By the end of this course, you’ll be ready to tackle the CompTIA A+ Core 2 (220-1102) certification exam.
Note: This Total Seminars course covers the topics tested on the CompTIA A+ Core 2 (220-1102) certification exam.
Note: This Total Seminars course covers the topics tested on the CompTIA A+ Core 2 (220-1102) certification exam.
Skills covered
Help Desk SkillsCustomer Service SkillsIT Help DeskCustomer ServiceCert Prep
Concepts
All about the CompTIA A+
- What is the CompTIA A+
- Why get CompTIA A+ certified
- How to take the A+ exam
- What's on the CompTIA A+ Core 2 (220-1101) exam
- How to pass the CompTIA A+ exams
- How to use this video course
Safety and Professionalism
- Professional communication - Part 1
- Professional communication - Part 2
- Dealing with difficult customers
- Physical safety
The Visible Computer
- Common safety procedures
- What is an operating system
- Users and super users
- Why Windows
- Touring Windows 10 and 11
- Touring macOS
- Touring Linux OS
Power Supplies
- Power protection
Mass Storage Technologies
- Boot order
Implementing Mass Storage
- Understanding partitioning
- MBR partitioning
- GPT partitioning
- Understanding file systems
- Popular file systems
- Formatting in action
- Dynamic disks
- New installation - First drive
- Software RAID in storage spaces
- Encrypting mass storage
- Maintaining storage disks
Essential Peripherals
- Understanding USB
- Webcams and video conferencing
Installing and Upgrading Operating Systems
- Windows 10 editions and features
- Windows 11 editions and features
- Boot from everything
- Installing and upgrading Windows 10
- Post-installation tasks
- Installing and updating Linux
- Upgrading macOS
Working with Operating Systems
- The Task Manager
- The Control Panel
- Windows settings
- MMC and additional tools
- What is the Registry
- macOS core tools
Users, Groups, and Permissions
- Introduction to users and groups
- Managing users and groups
- NTFS permissions
- Linux and macOS permissions
- File explorer
- Sharing resources
- Security policies
Maintaining and Optimizing Operating Systems
- Maintaining Windows
- Maintaining macOS
- Maintaining Linux
- Working with applications
- Backing up your data in Windows
- Backing up your data in Linux and macOS
Working with the Command-Line Interface
- Understanding the CLI
- Navigating the CLI
- Working with folders
- Working with files
- Working with drives
- Super copy commands
- Command-line permissions
- Advanced Windows commands
- Advanced Linux commands
- Introduction to scripting
- Interpreted languages
- Scripting and the terminal
Troubleshooting Operating Systems
- Windows Recovery Environment
- Advanced Windows start-up options
- Troubleshooting boot problems
- Troubleshooting at the GUI
- Troubleshooting applications
- Kernel panic
Local Area Networking
- Introduction to TCP IP
- Network IDs and subnet masks
- Special IP addresses
- Network address translation (NAT)
- Dynamic IP addressing
- Working with connections
- Understanding DNS
- Working with DNS
- Windows naming
- Working with workgroups
- Working with active directory
- Windows sharing with macOS and Linux
- The net command
- Routers
- Basic router configuration
- Firewall configuration
- Windows firewall
- Port forwarding
- Advanced router configuration
- Virtual LANs (VLANs)
Wireless Networking
- Basic setup
- Wireless encryption
- Connecting to a Wi-Fi network
- Enterprise wireless
- Troubleshooting wireless connections
The Internet
- Telnet and SSH
- Remote desktop connections
- The World Wide Web
- File Transfer Protocol (FTP)
- Proxy servers
- Virtual private networks (VPNs)
- Internet of Things (IoT)
- Troubleshooting internet connections - Part 1
- Browser security
Portable Computing
- Power management
Mobile Devices
- Touring Android
- Touring iOS
- Virtual reality
Maintaining and Securing Mobile Devices
- Maintaining mobile devices
- Mobile devices and email
- Mobile device security
- Mobile device troubleshooting
Securing Computers
- Threats
- Dealing with threats
- Physical security
- Passwords and authentication
- Multifactor authentication (MFA)
- Malware
- Anti-malware
- Social engineering
- Licensing
- Incident response
- Environmental controls
- Malware in action
Operational Procedures
- Documents you need to know
- Data you need to know
- Change management
- The zen of backup
- Recycling and data destruction
- Ticketing systems