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CompTIA A+ Core 2 (220-1102) Cert Prep

CompTIA A+ Core 2 (220-1102) Cert Prep

17h 47mBeginner2024-06-14

Authors

Mike Meyers

Mike Meyers

Expert on CompTIA, Founder of Total Seminars, LLC

Total Seminars

Total Seminars

Course details

CompTIA A+ is one of the world’s leading vendor-neutral certifications—with more than one million certified IT professionals to date. Get ready to take your skills to the next level and tackle the CompTIA A+ Core 2 (220-1102) certification exam. Join instructor and CompTIA expert Mike Meyers as he gives you an overview of the second exam in the popular, entry-level, two-part series, which targets aspiring IT professionals who are new to the industry and looking for a job as a help desk or IT technician. By the end of this course, you’ll be ready to tackle the CompTIA A+ Core 2 (220-1102) certification exam.

Note: This Total Seminars course covers the topics tested on the CompTIA A+ Core 2 (220-1102) certification exam.

Skills covered

Help Desk SkillsCustomer Service SkillsIT Help DeskCustomer ServiceCert Prep

Concepts

All about the CompTIA A+

  • 01 - What is the CompTIA A+
  • 02 - Why get CompTIA A+ certified
  • 03 - How to take the A+ exam
  • 04 - What's on the CompTIA A+ Core 2 (220-1101) exam
  • 05 - How to pass the CompTIA A+ exams
  • 06 - How to use this video course

1. Safety and Professionalism

  • 07 - Professional communication - Part 1
  • 08 - Professional communication - Part 2
  • 09 - Dealing with difficult customers
  • 10 - Physical safety

2. The Visible Computer

  • 11 - Common safety procedures
  • 12 - What is an operating system
  • 13 - Users and super users
  • 14 - Why Windows
  • 15 - Touring Windows 10 and 11
  • 16 - Touring macOS
  • 17 - Touring Linux OS

3. Power Supplies

  • 18 - Power protection

4. Mass Storage Technologies

  • 19 - Boot order

5. Implementing Mass Storage

  • 20 - Understanding partitioning
  • 21 - MBR partitioning
  • 22 - GPT partitioning
  • 23 - Understanding file systems
  • 24 - Popular file systems
  • 25 - Formatting in action
  • 26 - Dynamic disks
  • 27 - New installation - First drive
  • 28 - Software RAID in storage spaces
  • 29 - Encrypting mass storage
  • 30 - Maintaining storage disks

6. Essential Peripherals

  • 31 - Understanding USB
  • 32 - Webcams and video conferencing

7. Installing and Upgrading Operating Systems

  • 33 - Windows 10 editions and features
  • 34 - Windows 11 editions and features
  • 35 - Boot from everything
  • 36 - Installing and upgrading Windows 10
  • 37 - Post-installation tasks
  • 38 - Installing and updating Linux
  • 39 - Upgrading macOS

8. Working with Operating Systems

  • 40 - The Task Manager
  • 41 - The Control Panel
  • 42 - Windows settings
  • 43 - MMC and additional tools
  • 44 - What is the Registry
  • 45 - macOS core tools

9. Users, Groups, and Permissions

  • 46 - Introduction to users and groups
  • 47 - Managing users and groups
  • 48 - NTFS permissions
  • 49 - Linux and macOS permissions
  • 50 - File explorer
  • 51 - Sharing resources
  • 52 - Security policies

10. Maintaining and Optimizing Operating Systems

  • 53 - Maintaining Windows
  • 54 - Maintaining macOS
  • 55 - Maintaining Linux
  • 56 - Working with applications
  • 57 - Backing up your data in Windows
  • 58 - Backing up your data in Linux and macOS

11. Working with the Command-Line Interface

  • 59 - Understanding the CLI
  • 60 - Navigating the CLI
  • 61 - Working with folders
  • 62 - Working with files
  • 63 - Working with drives
  • 64 - Super copy commands
  • 65 - Command-line permissions
  • 66 - Advanced Windows commands
  • 67 - Advanced Linux commands
  • 68 - Introduction to scripting
  • 69 - Interpreted languages
  • 70 - Scripting and the terminal

12. Troubleshooting Operating Systems

  • 71 - Windows Recovery Environment
  • 72 - Advanced Windows start-up options
  • 73 - Troubleshooting boot problems
  • 74 - Troubleshooting at the GUI
  • 75 - Troubleshooting applications
  • 76 - Kernel panic

13. Local Area Networking

  • 77 - Introduction to TCP IP
  • 78 - Network IDs and subnet masks
  • 79 - Special IP addresses
  • 80 - Network address translation (NAT)
  • 81 - Dynamic IP addressing
  • 82 - Working with connections
  • 83 - Understanding DNS
  • 84 - Working with DNS
  • 85 - Windows naming
  • 86 - Working with workgroups
  • 87 - Working with active directory
  • 88 - Windows sharing with macOS and Linux
  • 89 - The net command
  • 90 - Routers
  • 91 - Basic router configuration
  • 92 - Firewall configuration
  • 93 - Windows firewall
  • 94 - Port forwarding
  • 95 - Advanced router configuration
  • 96 - Virtual LANs (VLANs)

14. Wireless Networking

  • 97 - Basic setup
  • 98 - Wireless encryption
  • 99 - Connecting to a Wi-Fi network
  • 100 - Enterprise wireless
  • 101 - Troubleshooting wireless connections

15. The Internet

  • 102 - Telnet and SSH
  • 103 - Remote desktop connections
  • 104 - The World Wide Web
  • 105 - File Transfer Protocol (FTP)
  • 106 - Proxy servers
  • 107 - Virtual private networks (VPNs)
  • 108 - Internet of Things (IoT)
  • 109 - Troubleshooting internet connections - Part 1
  • 110 - Browser security

16. Portable Computing

  • 111 - Power management

17. Mobile Devices

  • 112 - Touring Android
  • 113 - Touring iOS
  • 114 - Virtual reality

18. Maintaining and Securing Mobile Devices

  • 115 - Maintaining mobile devices
  • 116 - Mobile devices and email
  • 117 - Mobile device security
  • 118 - Mobile device troubleshooting

19. Securing Computers

  • 119 - Threats
  • 120 - Dealing with threats
  • 121 - Physical security
  • 122 - Passwords and authentication
  • 123 - Multifactor authentication (MFA)
  • 124 - Malware
  • 125 - Anti-malware
  • 126 - Social engineering
  • 127 - Licensing
  • 128 - Incident response
  • 129 - Environmental controls
  • 130 - Malware in action

20. Operational Procedures

  • 131 - Documents you need to know
  • 132 - Data you need to know
  • 133 - Change management
  • 134 - The zen of backup
  • 135 - Recycling and data destruction
  • 136 - Ticketing systems

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