CompTIA A+ Core 2 (220-1102) Cert Prep

CompTIA A+ Core 2 (220-1102) Cert Prep

17h 47mBeginner2024-06-14

Authors

Mike Meyers

Mike Meyers

Expert on CompTIA, Founder of Total Seminars, LLC

Total Seminars

Total Seminars

Course details

CompTIA A+ is one of the world’s leading vendor-neutral certifications—with more than one million certified IT professionals to date. Get ready to take your skills to the next level and tackle the CompTIA A+ Core 2 (220-1102) certification exam. Join instructor and CompTIA expert Mike Meyers as he gives you an overview of the second exam in the popular, entry-level, two-part series, which targets aspiring IT professionals who are new to the industry and looking for a job as a help desk or IT technician. By the end of this course, you’ll be ready to tackle the CompTIA A+ Core 2 (220-1102) certification exam.

Note: This Total Seminars course covers the topics tested on the CompTIA A+ Core 2 (220-1102) certification exam.

Skills covered

Help Desk SkillsCustomer Service SkillsIT Help DeskCustomer ServiceCert Prep

Concepts

All about the CompTIA A+

  • What is the CompTIA A+
  • Why get CompTIA A+ certified
  • How to take the A+ exam
  • What's on the CompTIA A+ Core 2 (220-1101) exam
  • How to pass the CompTIA A+ exams
  • How to use this video course

Safety and Professionalism

  • Professional communication - Part 1
  • Professional communication - Part 2
  • Dealing with difficult customers
  • Physical safety

The Visible Computer

  • Common safety procedures
  • What is an operating system
  • Users and super users
  • Why Windows
  • Touring Windows 10 and 11
  • Touring macOS
  • Touring Linux OS

Power Supplies

  • Power protection

Mass Storage Technologies

  • Boot order

Implementing Mass Storage

  • Understanding partitioning
  • MBR partitioning
  • GPT partitioning
  • Understanding file systems
  • Popular file systems
  • Formatting in action
  • Dynamic disks
  • New installation - First drive
  • Software RAID in storage spaces
  • Encrypting mass storage
  • Maintaining storage disks

Essential Peripherals

  • Understanding USB
  • Webcams and video conferencing

Installing and Upgrading Operating Systems

  • Windows 10 editions and features
  • Windows 11 editions and features
  • Boot from everything
  • Installing and upgrading Windows 10
  • Post-installation tasks
  • Installing and updating Linux
  • Upgrading macOS

Working with Operating Systems

  • The Task Manager
  • The Control Panel
  • Windows settings
  • MMC and additional tools
  • What is the Registry
  • macOS core tools

Users, Groups, and Permissions

  • Introduction to users and groups
  • Managing users and groups
  • NTFS permissions
  • Linux and macOS permissions
  • File explorer
  • Sharing resources
  • Security policies

Maintaining and Optimizing Operating Systems

  • Maintaining Windows
  • Maintaining macOS
  • Maintaining Linux
  • Working with applications
  • Backing up your data in Windows
  • Backing up your data in Linux and macOS

Working with the Command-Line Interface

  • Understanding the CLI
  • Navigating the CLI
  • Working with folders
  • Working with files
  • Working with drives
  • Super copy commands
  • Command-line permissions
  • Advanced Windows commands
  • Advanced Linux commands
  • Introduction to scripting
  • Interpreted languages
  • Scripting and the terminal

Troubleshooting Operating Systems

  • Windows Recovery Environment
  • Advanced Windows start-up options
  • Troubleshooting boot problems
  • Troubleshooting at the GUI
  • Troubleshooting applications
  • Kernel panic

Local Area Networking

  • Introduction to TCP IP
  • Network IDs and subnet masks
  • Special IP addresses
  • Network address translation (NAT)
  • Dynamic IP addressing
  • Working with connections
  • Understanding DNS
  • Working with DNS
  • Windows naming
  • Working with workgroups
  • Working with active directory
  • Windows sharing with macOS and Linux
  • The net command
  • Routers
  • Basic router configuration
  • Firewall configuration
  • Windows firewall
  • Port forwarding
  • Advanced router configuration
  • Virtual LANs (VLANs)

Wireless Networking

  • Basic setup
  • Wireless encryption
  • Connecting to a Wi-Fi network
  • Enterprise wireless
  • Troubleshooting wireless connections

The Internet

  • Telnet and SSH
  • Remote desktop connections
  • The World Wide Web
  • File Transfer Protocol (FTP)
  • Proxy servers
  • Virtual private networks (VPNs)
  • Internet of Things (IoT)
  • Troubleshooting internet connections - Part 1
  • Browser security

Portable Computing

  • Power management

Mobile Devices

  • Touring Android
  • Touring iOS
  • Virtual reality

Maintaining and Securing Mobile Devices

  • Maintaining mobile devices
  • Mobile devices and email
  • Mobile device security
  • Mobile device troubleshooting

Securing Computers

  • Threats
  • Dealing with threats
  • Physical security
  • Passwords and authentication
  • Multifactor authentication (MFA)
  • Malware
  • Anti-malware
  • Social engineering
  • Licensing
  • Incident response
  • Environmental controls
  • Malware in action

Operational Procedures

  • Documents you need to know
  • Data you need to know
  • Change management
  • The zen of backup
  • Recycling and data destruction
  • Ticketing systems
250,000 Toman