CompTIA A+ Core 2 (220-1102) Cert Prep
17h 47mBeginner2024-06-14
Authors

Mike Meyers
Expert on CompTIA, Founder of Total Seminars, LLC

Total Seminars
Course details
CompTIA A+ is one of the world’s leading vendor-neutral certifications—with more than one million certified IT professionals to date. Get ready to take your skills to the next level and tackle the CompTIA A+ Core 2 (220-1102) certification exam. Join instructor and CompTIA expert Mike Meyers as he gives you an overview of the second exam in the popular, entry-level, two-part series, which targets aspiring IT professionals who are new to the industry and looking for a job as a help desk or IT technician. By the end of this course, you’ll be ready to tackle the CompTIA A+ Core 2 (220-1102) certification exam.
Note: This Total Seminars course covers the topics tested on the CompTIA A+ Core 2 (220-1102) certification exam.
Note: This Total Seminars course covers the topics tested on the CompTIA A+ Core 2 (220-1102) certification exam.
Skills covered
Help Desk SkillsCustomer Service SkillsIT Help DeskCustomer ServiceCert Prep
Concepts
All about the CompTIA A+
- 01 - What is the CompTIA A+
- 02 - Why get CompTIA A+ certified
- 03 - How to take the A+ exam
- 04 - What's on the CompTIA A+ Core 2 (220-1101) exam
- 05 - How to pass the CompTIA A+ exams
- 06 - How to use this video course
1. Safety and Professionalism
- 07 - Professional communication - Part 1
- 08 - Professional communication - Part 2
- 09 - Dealing with difficult customers
- 10 - Physical safety
2. The Visible Computer
- 11 - Common safety procedures
- 12 - What is an operating system
- 13 - Users and super users
- 14 - Why Windows
- 15 - Touring Windows 10 and 11
- 16 - Touring macOS
- 17 - Touring Linux OS
3. Power Supplies
- 18 - Power protection
4. Mass Storage Technologies
- 19 - Boot order
5. Implementing Mass Storage
- 20 - Understanding partitioning
- 21 - MBR partitioning
- 22 - GPT partitioning
- 23 - Understanding file systems
- 24 - Popular file systems
- 25 - Formatting in action
- 26 - Dynamic disks
- 27 - New installation - First drive
- 28 - Software RAID in storage spaces
- 29 - Encrypting mass storage
- 30 - Maintaining storage disks
6. Essential Peripherals
- 31 - Understanding USB
- 32 - Webcams and video conferencing
7. Installing and Upgrading Operating Systems
- 33 - Windows 10 editions and features
- 34 - Windows 11 editions and features
- 35 - Boot from everything
- 36 - Installing and upgrading Windows 10
- 37 - Post-installation tasks
- 38 - Installing and updating Linux
- 39 - Upgrading macOS
8. Working with Operating Systems
- 40 - The Task Manager
- 41 - The Control Panel
- 42 - Windows settings
- 43 - MMC and additional tools
- 44 - What is the Registry
- 45 - macOS core tools
9. Users, Groups, and Permissions
- 46 - Introduction to users and groups
- 47 - Managing users and groups
- 48 - NTFS permissions
- 49 - Linux and macOS permissions
- 50 - File explorer
- 51 - Sharing resources
- 52 - Security policies
10. Maintaining and Optimizing Operating Systems
- 53 - Maintaining Windows
- 54 - Maintaining macOS
- 55 - Maintaining Linux
- 56 - Working with applications
- 57 - Backing up your data in Windows
- 58 - Backing up your data in Linux and macOS
11. Working with the Command-Line Interface
- 59 - Understanding the CLI
- 60 - Navigating the CLI
- 61 - Working with folders
- 62 - Working with files
- 63 - Working with drives
- 64 - Super copy commands
- 65 - Command-line permissions
- 66 - Advanced Windows commands
- 67 - Advanced Linux commands
- 68 - Introduction to scripting
- 69 - Interpreted languages
- 70 - Scripting and the terminal
12. Troubleshooting Operating Systems
- 71 - Windows Recovery Environment
- 72 - Advanced Windows start-up options
- 73 - Troubleshooting boot problems
- 74 - Troubleshooting at the GUI
- 75 - Troubleshooting applications
- 76 - Kernel panic
13. Local Area Networking
- 77 - Introduction to TCP IP
- 78 - Network IDs and subnet masks
- 79 - Special IP addresses
- 80 - Network address translation (NAT)
- 81 - Dynamic IP addressing
- 82 - Working with connections
- 83 - Understanding DNS
- 84 - Working with DNS
- 85 - Windows naming
- 86 - Working with workgroups
- 87 - Working with active directory
- 88 - Windows sharing with macOS and Linux
- 89 - The net command
- 90 - Routers
- 91 - Basic router configuration
- 92 - Firewall configuration
- 93 - Windows firewall
- 94 - Port forwarding
- 95 - Advanced router configuration
- 96 - Virtual LANs (VLANs)
14. Wireless Networking
- 97 - Basic setup
- 98 - Wireless encryption
- 99 - Connecting to a Wi-Fi network
- 100 - Enterprise wireless
- 101 - Troubleshooting wireless connections
15. The Internet
- 102 - Telnet and SSH
- 103 - Remote desktop connections
- 104 - The World Wide Web
- 105 - File Transfer Protocol (FTP)
- 106 - Proxy servers
- 107 - Virtual private networks (VPNs)
- 108 - Internet of Things (IoT)
- 109 - Troubleshooting internet connections - Part 1
- 110 - Browser security
16. Portable Computing
- 111 - Power management
17. Mobile Devices
- 112 - Touring Android
- 113 - Touring iOS
- 114 - Virtual reality
18. Maintaining and Securing Mobile Devices
- 115 - Maintaining mobile devices
- 116 - Mobile devices and email
- 117 - Mobile device security
- 118 - Mobile device troubleshooting
19. Securing Computers
- 119 - Threats
- 120 - Dealing with threats
- 121 - Physical security
- 122 - Passwords and authentication
- 123 - Multifactor authentication (MFA)
- 124 - Malware
- 125 - Anti-malware
- 126 - Social engineering
- 127 - Licensing
- 128 - Incident response
- 129 - Environmental controls
- 130 - Malware in action
20. Operational Procedures
- 131 - Documents you need to know
- 132 - Data you need to know
- 133 - Change management
- 134 - The zen of backup
- 135 - Recycling and data destruction
- 136 - Ticketing systems