Complex Negotiation Tips
1h 5mIntermediate2020-07-22
Authors

Carolyn Goerner
Professor at Kelley School of Business, Founder of Practical Paradigm
Course details
Sometimes foundational skills aren’t enough to manage complex negotiations. There are too many moving parts to broker, too much at stake for a straightforward compromise. Dr. Carolyn Goerner has taught negotiation for 25 years and coached hundreds of people through challenging deliberations. In this course, she combines practical experience with the latest research on managing the most difficult negotiations. Explore best practices in managing multiple negotiation partners, building and maintaining relationships, planning for complicated situations, and developing your professional demeanor. Plus, learn how gender impacts the negotiation process and how you can correct power imbalances on the bargaining table.
Topics include:
Coordinating negotiations with multiple parties
Maintaining long-term relationships
Making multiple offers
Being friendly and aggressive in negotiations
Gender and negotiation
Topics include:
Coordinating negotiations with multiple parties
Maintaining long-term relationships
Making multiple offers
Being friendly and aggressive in negotiations
Gender and negotiation
Skills covered
NegotiationCommunicationProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
Introduction
- What makes a negotiation complex
Multiparty Negotiations
- Coordinating negotiation teams
- Handling multiple negotiation partners
- Using agents in negotiation
- Communicating with constituents during negotiation
- International negotiation
Long-Term Orientation
- Maintaining relationships while negotiating price
- Managing relationships away from the table
Complicated Planning
- Making the first offer when negotiating
- Making multiple opening offers
- Understanding psychological traps when negotiating
Personal Demeanor
- Is it best to be nice or be aggressive when negotiating
- Handling tough negotiators
- Gender and negotiation
Conclusion
- Experimenting with strategies