Communication Tips (2015)
3h 43mIntermediate2016-01-20
Authors
Tatiana Kolovou
Faculty Member at Kelley School of Business
Brenda Bailey-Hughes
Expert Communication and Teams Educator
Course details
In order to lead or manage others, you need to master your communication skills. In this series of tips, communication experts Tatiana Kolovou and Brenda Bailey-Hughes help you hone your communication skills in order to deal with difficult people, influence others, confidently speak in public at a moment's notice, and much more.
Topics include:
Understanding introversion and extroversion
Persuading people
Negotiating your needs
Making small talk
Saying no
And more…
Topics include:
Understanding introversion and extroversion
Persuading people
Negotiating your needs
Making small talk
Saying no
And more…
Skills covered
Serial (Weekly)CommunicationWell-Being and Self-CareProfessional DevelopmentLeadership and Management
Concepts
0. Introduction
- 01 - Welcome to the series
1. Communicating with Credibility
- 02 - Tactful bragging
- 03 - Communicating with accuracy
- 04 - The things your things say
- 05 - Communicating credibility
2. Being Relational
- 06 - Entering and exiting a conversation
- 07 - Building rapport
- 08 - Connecting through questions
- 09 - Making small talk
- 10 - Making introductions
3. Pitching Ideas
- 11 - Telling stories
- 12 - Making your message stick
- 13 - Speaking on no notice
- 14 - Reducing your anxiety about public speaking
- 15 - Finding your best voice
- 16 - The Power of Pause
- 17 - American English tricks and traps
- 18 - Speaking at special occasions
4. Influencing Others
- 19 - Persuading people
- 20 - Using influence
- 21 - Making a request
- 22 - Making a recommendation
- 23 - Communicating change
5. Effective Meetings
- 24 - Dealing with interrupters
- 25 - Succeeding in a video conference
- 26 - Communicating remotely
- 27 - Asking great questions
6. Team Communication
- 28 - Having empathy
- 29 - Giving constructive criticism
- 30 - Building consensus
- 31 - Exploring team roles
- 32 - Communicating with Gen Y
- 33 - Teaching others how to do a task
- 34 - Team charters
- 35 - Tools for virtual teams
- 36 - Giving feedback
- 37 - Managing older employees
- 38 - Orienting new employees
7. Projecting Confidence
- 39 - Negotiating your needs
- 40 - Communicating assertively
- 41 - Communicating with confidence
- 42 - Saying no
- 43 - Asking at work
- 44 - Redirecting gossip
- 45 - Working with a bully
- 46 - Communicating with multiple bosses
8. Leveraging your Communication Style
- 47 - Understanding introversion and extroversion
- 48 - Building authenticity
- 49 - Preparing for interview
- 50 - Communicating authentically as a leader
- 51 - Making decisions differently - Head vs. heart
- 52 - Making decisions differently - Being type vs. action type
- 53 - Making decisions differently - Trees vs. forests