Communication Foundations
1h 10mGeneral2025-03-06
Authors
Tatiana Kolovou
Faculty Member at Kelley School of Business
Brenda Bailey-Hughes
Expert Communication and Teams Educator
Course details
Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This course helps you communicate better in a variety of professional situations, including meetings, digital communications, pitches, and presentations. Instructors Tatiana Kolovou and Brenda Bailey-Hughes introduce the four building blocks of communication—people, message, context, and listening—and show how they apply in different circumstances. Join Tatiana and Brenda as they share their communications tool kits and show you how to build this core competency and communicate in a way that effectively and professionally conveys your message.
Skills covered
CommunicationWell-Being and Self-CareFoundationsProfessional DevelopmentLeadership and Management
Concepts
Introduction
- Communication for career success
The Four Communication Building Blocks
- The four building blocks - People and perspective
- The four building blocks - Message
- The four building blocks - Context
- The four building blocks - Listening
Communication for Common Situations
- When you give an update
- Tool kit - Giving an update
- When you attend meetings
- Tool kit - Meetings
- When you want to build rapport
- Tool kit - Building rapport
- When you communicate digitally
- Tool kit - Digital communication
- Pitching your ideas
- Tool kit - Pitching your ideas
Communication in Difficult Situations
- When you are nervous
- Tool kit - Managing nervousness
- When you disagree with someone
- Tool kit - Managing disagreement
- When you are making an ask
- Tool kit - Making an ask
- When you are criticized or caught off guard
- Tool kit - Criticism
Conclusion
- Putting your communication skills into practice