Communicating with Empathy (2017)
37mBeginner2021-02-09
Authors
Sharon Steed
Corporate Empathy and Communications Consultant
Course details
When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.
Topics include:
What is empathy?
How to be empathetic at work
Practicing positive communication
Identifying communication styles
Approaching difficult conversations
Practicing empathy in groups
Topics include:
What is empathy?
How to be empathetic at work
Practicing positive communication
Identifying communication styles
Approaching difficult conversations
Practicing empathy in groups
Skills covered
Emotional IntelligenceCommunicationWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Empathy as a path to productive conversations
- 02 - Sharon's path to empathy
1. Understanding Empathy
- 03 - What is empathy
- 04 - Empathy at work
- 05 - The importance of professional empathy
2. Communicating with Empathy at Work
- 06 - Laying the foundation for positive communication
- 07 - Assess your coworker's communication needs
- 08 - Evaluate your personal communication style
- 09 - Approaching difficult conversations as a listener
- 10 - Approaching difficult conversations as a speaker
- 11 - Empathy in groups
Conclusion
- 12 - Build successful and collaborative relationships today