Communicating with Emotional Intelligence
43mGeneral2021-08-04
Authors
Brenda Bailey-Hughes
Expert Communication and Teams Educator
Course details
Developing your emotional intelligence can help you succeed at any stage of your life or career. It can also help you become a better leader, mentor, and coach. In this course, Brenda Bailey-Hughes defines exactly what emotional intelligence is and how it can help you manage your emotions and build stronger relationships. Learn how to understand others’ perspectives, balance empathy and accountability, demonstrate listening, and respond appropriately to a variety of verbal and nonverbal cues. Using these simple techniques, you can quickly improve your communication and make conversations at work and home more productive and satisfying.
Skills covered
Emotional IntelligenceCommunicationWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Communicate with emotional intelligence
1. Understanding Emotional Intelligence
- 02 - What is emotional intelligence
- 03 - Why emotional intelligence matters
2. Communicating Self-Awareness and Self-Management
- 04 - Communicate confidently and with tact
- 05 - Manage your emotions
3. Empathizing and Building Relationships
- 06 - Understand others' views
- 07 - Switch perspectives
- 08 - Balance empathy and accountability
- 09 - Showing you're listening
- 10 - Paraphrase messages in your response
Conclusion
- 11 - Recognize emotional intelligence cues
- 12 - Your EQ experiment