Communicating with Civility and Respect at Work
36mGeneral2024-11-05
Authors
Catherine Mattice Zundel
Professional consultant and trainer specializing in corporate culture
Course details
In this course, workplace civility expert Catherine Mattice takes you through practical strategies to navigate workplace communication with civility and respect. Catherine guides you through self-reflection to recognize how your communication decisions affect your personal brand, and how you communicate your core values with others. She then teaches important building blocks of civil communication— curiosity, language, and non-verbal signals. Learn skills to foster civil communication even in tense situations and ways to navigate working with high-conflict individuals.
Learning objectives
Enhance self-awareness in communication.
Develop skills to navigate tense situations with civility.
Apply practical tools for civil communication in everyday interactions.
Learning objectives
Enhance self-awareness in communication.
Develop skills to navigate tense situations with civility.
Apply practical tools for civil communication in everyday interactions.
Skills covered
CommunicationWell-Being and Self-CareProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - The rise of incivility and importance of civility
1. Civil Communication Reflects Your Personal Brand and Impacts Your Career
- 02 - Define civil and effective communication
- 03 - Define your core values and brand
- 04 - Civility and respect starts with you
- 05 - Set the tone for productive workplace relationships
2. Practical Tools for Respectful and Civil Communication
- 06 - Balance your personal values, desired outcomes, and civility
- 07 - Get curious to build empathy
- 08 - Choose language that builds bridges
- 09 - Choose nonverbal communication that builds bridges
3. Navigating Tense Situations with Civility
- 10 - Handling incivility, disagreements, and conflict
- 11 - Learn strategies to diffuse tension and strong emotions
- 12 - Collaborating with difficult or high-conflict individuals
- 13 - Foster civility in a remote and hybrid environment
4. Bringing Civility Back to the Workplace
- 14 - What's else can I do to bring civility back