Communicating Internally during Times of Uncertainty
31mIntermediate2020-06-29
Authors
Mory Fontanez
Founder of 822 Group
Course details
During a crisis, communicating with your employees should be your first priority. Your most important job as a leader is to make sure your team feels safe in working with and for you. This course gives you the necessary tools to communicate internally during times of change or uncertainty. Learn how to communicate with transparency and empathy, identify what you want to say and when to say it, and manage questions, reactions, and anxiety from your team. Instructor Mory Fontanez—a transformation consultant helping Fortune 500 companies and startups enact meaningful change— also provides tips for staying connected to your workforce after the crisis has passed and putting what you've learned about internal communication into regular business practice.
Skills covered
Organizational LeadershipCommunicationProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Communicating internally during a crisis
1. Prioritize Employees During Times of Uncertainty
- 02 - Build trust through consistent communication
- 03 - Communicate with mindful transparency
- 04 - Communicate with empathy
2. Planning for Internal Communications
- 05 - Get clear on what you want to say
- 06 - Identify who communicates when
- 07 - Manage questions, reactions, and anxiety
3. Ongoing Communication to Employees
- 08 - Stay connected to your workforce
- 09 - The power of vulnerability
- 10 - Embedding internal communications into annual planning
Conclusion
- 11 - Encourage positive internal communication habits