Communicating about Culturally Sensitive Issues

Learning how to communicate with each other despite our differences is an important skill to have in both your professional and personal life. Discussions about cultural differences can be uncomfortable in the workplace, though, and navigating the terrain can be intimidating and daunting when speaking with colleagues. In this course, Kwame Christian helps you build self-awareness and skills to navigate conversations about culturally sensitive topics and to generally communicate in a culturally sensitive way. Kwame also imparts the skills needed to take responsibility and apologize when you’ve made communication mistakes. He provides a framework of negotiation and conflict resolution skills that empowers you to have difficult conversations while avoiding common pitfalls, and helps you structure these conversations in a way that makes it more likely for you to connect in constructive ways.